Ridder iQ is a manufacturing ERP, from ECI Software Solutions. Ridder iQ includes customer relationship management functionality that is fully integrated, and includes an integration with Outlook for email.
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Infor ERP
Score 5.0 out of 10
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Infor ERP is an enterprise ERP platform focused on the needs of manufacturing and distribution sectors. The product was traditionally offered on-premise, but is now available in a cloud version.
The best in the complete production process. It provides the correct info in a very usable way. It is pretty good in sales, but the lack of discounts for sales goods and sales production is not ideal. On the other hand, ECI provides an excellent service for looking for custom solutions where we need them.
It is well suited for accountants that know what information they need for accounting transactions and financial reports. It is well suited for manufacturing since the progress from raw materials to finished goods is easy to track and analyze. The software is well suited to handle individual jobs but then roll up reporting for families of products that are similar.
The production planning does not use the business calendar for buffer days between end date production and delivery date.
If the buffer days are on closed dates (weekend and/or Holidays) you have no buffer days at al which is mandatory for Just In Time delivery.
The production calendar progress is based on an employee (project hours) and not on the actual WIP.
WIP is a combined booking from machine/operator but is not deducted from in the planning budget if not linked tot project hours.
There is still no API (the SDK is only available for windows applications).
Industry 4.0 requires open standard communications for integrated use like a MES/SCADA system.
The SDK still does not implement anything other than a username/password.
Ridder iQ implements SSO for the client but the SDK does not offer a passwordless login for users in an external program. When using SSO users forget their password and are unable to change their password since the current password js mandatory for changing it.
Receiving items larger than the default trade size removes all reservations from the purchase order. The system has once a gain a required need for purchasing material due to this behaviour.
This is by intent of ECI, they think if a product which is made out of a 1x1 meter plate cannot be created out of a plate 2x2, many other steel company face this issue but they don't want to change this behaviour.
The SDK does not offer any way of custom views outside the clients acces, this leads to many API calls which is bad for the overal performance.
All custom views require to be created by a consultant and be out within your license.
There is no Forecast feature where time/material is resevered and/or creates a details BOM. We need to give forecasts to our suppliers in order to not run out of raw materials and get a better price.
Ideas.aha.io must be used by users for requesting new features or changes.
If you look at the top 10 request only 1 request is planned and all others are "Future consideration" or "Chances of being made".
This means the actual users are nog being heard and they continue their own vision instead of actually listening to their users.
Infor ERP is a great stand alone ERP system but add-on software packages are often needed to attain a greater level of detail. Our organization has recently teamed up with ScottTech to implement a warehouse management system called PickPro. PickPro will provide us with up-to-the-minute inventory information driven by the many transactions and movement of material that occurs throughout our processes.
The Human Resource module is not used by our organization as it lacks functionality.
Reports and background tasks/updates often need to be run after-hours as speed is a serious issue and can hinder other parallel users.
Its nice software but it is very, very slow in webification and integration possibilities by using api's. Untill now the programm has client-server technology unfortunately. And there are far too less no code adjustments possible.
Their support has been second to none. Quick to respond, knowledgeable in their help. Whenever our clients have a new need or strategy change, Infor is there to help us implement that for our client in an efficient manner. Cost continues to be a prime mover for our renewal of this product.
Ridder iQ is friendly to use. With the use of roles we can give a very good user experience to our employees; they are more in control of their tasks. Since we use Ridder iQ, the right information is available for everybody in our organization, all on demand.
We always go thru our own IT team first. However, when they don't have the answer Infor support is always ready to resolve any question you would be asking, and they always get back to you promptly.
Ridder iQ is specialized for our business and has people who bring a lot of knowledge to the table, so Ridder iQ is far more suited than a ERP solution which is not specilized in the make-industry. Furthermore, the customizability of Ridder stands out compared to solutions like ISAH. Therefore, the choice was an easy one, because knowledge and customizability are important criteria.
In my opinion, Infor ERP lacks in a lot of customizable features and navigation through the system. I believe If you are using this for the recruitment process in your organization, the system is very slow to navigate, does not accommodate for high volume of applicants, and you can experience a lot of issues with communication between systems. In my opinion, Infor ERP does not collect or transmit data easily between other systems, even when integrated.
Huge efficiency gains, faster response to customers, far reduced costs from improved effective process management, reduced labor costs - doing more with less
