ECM XD vs. GlobalSearch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECM XD
Score 9.9 out of 10
N/A
Cloud-Based Digital Platform for Managing Enterprise Content ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.N/A
GlobalSearch
Score 9.0 out of 10
N/A
GlobalSearch is a document management software offering from Square 9. It includes features such as anywhere access to your documents and full feature editing.N/A
Pricing
ECM XDGlobalSearch
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ECM XDGlobalSearch
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact Xybion for more information.
More Pricing Information
Community Pulse
ECM XDGlobalSearch
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
ECM XDGlobalSearch
Small Businesses
PowerDMS
PowerDMS
Score 9.5 out of 10
PowerDMS
PowerDMS
Score 9.5 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.9 out of 10
MediaValet
MediaValet
Score 9.9 out of 10
Enterprises
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECM XDGlobalSearch
Likelihood to Recommend
9.0
(1 ratings)
9.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(3 ratings)
Usability
-
(0 ratings)
7.5
(2 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
8.2
(2 ratings)
Support Rating
9.0
(1 ratings)
6.4
(4 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.1
(4 ratings)
Ease of integration
-
(0 ratings)
7.3
(2 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
ECM XDGlobalSearch
Likelihood to Recommend
Xybion
ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
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Square 9 Softworks
Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
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Pros
Xybion
  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
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Square 9 Softworks
  • Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
  • Offers an easy and fast way to search for specific documents.
  • It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
  • Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
  • Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
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Cons
Xybion
  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
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Square 9 Softworks
  • GlobalSearch is easy to use, but it does take a level of training to be able to create workflows, groups, and set up security. I created a template to stay consistent.
  • I know there are some ERP integrations that our Accounting department would like to have more of that aren't built in.
  • There may already be a cloud based version of this application, but for now, we have it installed on our server. That causes an extra step for remote users to access the software.
  • I don't have many complaints about this software, as it works well for our purposes.
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Likelihood to Renew
Xybion
No answers on this topic
Square 9 Softworks
We are definitely renewing our SmartSearch. This is the only place all of our companies contracts and regulatory filings are kept. Our company would lose track of all expiring contracts if we did not renew. We would also need to spend many hours figuring out a new organizational system for all of our files, as well as savings the documents from SmartSearch onto the computer.
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Usability
Xybion
No answers on this topic
Square 9 Softworks
Need to fix the preview utility.
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Reliability and Availability
Xybion
No answers on this topic
Square 9 Softworks
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
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Performance
Xybion
No answers on this topic
Square 9 Softworks
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
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Support Rating
Xybion
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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Square 9 Softworks
I'd give them a 10, but sometimes the initial contact or call-back is a little slow. They are a rapidly growing company and new client base, so this is to be somewhat expected.
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In-Person Training
Xybion
No answers on this topic
Square 9 Softworks
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
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Implementation Rating
Xybion
No answers on this topic
Square 9 Softworks
Just let it happen. It's very quick and smooth.
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Alternatives Considered
Xybion
No answers on this topic
Square 9 Softworks
I did not comparison shop. It was offered by a very trustworthy local business that we were currently doing business with. I was presented with the software, and bought it without hesitation. No regrets.
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Scalability
Xybion
No answers on this topic
Square 9 Softworks
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
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Return on Investment
Xybion
  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
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Square 9 Softworks
  • We have much more efficient document processes. While putting the software in, we were forced to review how each document flowed through the organization and what the process should be. That helped not only from the perspective of have a tool to automate the monotonous steps, but helped us as an organization more strictly define our processes and standards.
  • We are far more prepared for a flood, fire, etc... now that are documents are electronic and backed up off site.
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ScreenShots