Likelihood to Recommend Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.
Read full review Our experience may be unique because we opted for an Epi core team to implement our website/console set-up and connection to our PIM and ERP. The experience may have been different with a 3rd party or it may not have. That said, we have been live with our primary website for almost 2 years and I still do not consider it was ever "done". We have been going back and forth on functionality issues and bugs since launch. I have low confidence that changes made the previous day will 100% be online the next - so my team rechecks the work they did the previous day to ensure everything is online. The addition of a second channel and enhancement requests have compounded the issues. I feel this product would work fine with singular or less complex market SKU offerings.
Read full review Pros Clarity - there has been very little confusion and need to reach out to Customer Support for help Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies. Read full review Episerver has a robust discount engine. This engine, combined with "visitor groups" allow our marketing department to categorize customers and offer a variety of discounts to targeted customers at specific times. Episerver has a full-featured, storefront experience that can handle everything you might want for an e-commerce website. Episerver offers A/B testing that can be helpful for trying out new content ideas and tracking the results. Read full review Cons Recurring billing - ability to bill subscription customers without having to go to my payment gateway Robust order management - very limited in managing orders, therefore I had to subscribe to a different software Expensive customization - if you want to customize anything, it is very expensive Read full review Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs. Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release. Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on. Read full review Likelihood to Renew The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.
Read full review Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Read full review Usability I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.
Read full review The administrative interface is largely intuitive and relatively easy to use. The complexity of business needs and ability to customize can affect this (i.e. you have to set up and develop with the user in mind), but the basic structure is largely solid. There are some areas of redundancy (such as Commerce Manager overlapping with other administrative areas) that can sometimes cause confusion or offer some functions in one place, whereas other related functions are managed on a completely different page.
Read full review Reliability and Availability Always available. Very reliable
Read full review Performance Good overall performance both in desktop and mobile
Read full review Support Rating I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.
Read full review We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Read full review Implementation Rating Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate
Read full review Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Read full review Alternatives Considered We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.
Read full review Optimizely Commerce Cloud offers a very wide range of features for admin users. There is less a need for an IT specialist or programmer to be involved when changes need to be made.
Read full review Scalability Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services
Read full review Return on Investment We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required. It can be implemented quickly for basic online stores. Once the system is configured, ROI will dramatically go up. Read full review Positive: We have a usable website - better than what we had before and we are seeing a constant increase in adoption. Positive: Counter associates are using the website to help customers. Negative: Too much time being spent QCing previous work. Read full review ScreenShots Ecwid by Lightspeed Screenshots Optimizely Customized Commerce Screenshots