Edsby vs. Salesforce.org Education Cloud

Edsby is well-suited for day-to-day communication with students, either in the classroom, or at home. It makes planning course progression easier because of the built in day-by-day calendar for the semester. It is transferable, so the work one does in one semester can be copied over to the next, and modified as needed. Students can see the Lesson Plan which is projected onto the SmartBoard, but the font is quite small so they cannot read it from where they are sitting, so I use SmartNotes which has a larger font and then, if needed, attach that note to the Edsby day lesson planner.

It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.

Incentivized

• Edsby is extremely easy to learn and use.
• Students love the "social media" feel to Edsby.

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• Edsby shows the last time a user logged on. Unfortunately, if someone doesn't log out you have no way of knowing if someone has seen a recent post or is really using Edsby to its potential.

• It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
• Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
• Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.

Incentivized

Everything is easy to use and well as being overly user-friendly to your average student.

It was really so easy to sign up and get going with the whole process

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

EDSBY was piloted at the school last semester, and I found it made my job easier, which is a boon since time is fleeting and I could get more done with less effort with Edsby. After the pilot the entire school district was signed up to use Edsby. I like it very much. I did use a blog on First Class which was extremely difficult to learn, and a blog on WordPress which was easier to learn how to use but not interactive like Edsby is. To my mind, Edsby is far superior to the former.

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

• For the most part, teachers, parents and students love the system. It provides easy access to the information that they need when they need it.

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized