What users are saying about
30 Ratings
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Top Rated
141 Ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

GoTo Connect

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Top Rated
141 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    eFax

    Feature Set Not Supported
    N/A
    8.2

    GoTo Connect

    82%
    GoTo Connect ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.2
    82%
    71 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    User templates

    N/A
    0 Ratings
    8.2
    82%
    62 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    72 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.2
    82%
    75 Ratings

    Call Management

    eFax

    Feature Set Not Supported
    N/A
    8.2

    GoTo Connect

    82%
    GoTo Connect ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.2
    82%
    80 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    67 Ratings

    Call park

    N/A
    0 Ratings
    8.3
    83%
    60 Ratings

    Call screening

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    80 Ratings

    VoIP system collaboration

    eFax

    Feature Set Not Supported
    N/A
    8.6

    GoTo Connect

    86%
    GoTo Connect ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.9
    89%
    40 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.4
    84%
    71 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.6
    86%
    28 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Mobile apps

    eFax

    Feature Set Not Supported
    N/A
    7.3

    GoTo Connect

    73%
    GoTo Connect ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    58 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.6
    76%
    56 Ratings

    Attribute Ratings

    • GoTo Connect is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    7.5

    eFax

    75%
    16 Ratings
    8.1

    GoTo Connect

    81%
    94 Ratings

    Likelihood to Renew

    eFax

    N/A
    0 Ratings
    7.4

    GoTo Connect

    74%
    4 Ratings

    Usability

    8.0

    eFax

    80%
    1 Rating
    8.1

    GoTo Connect

    81%
    75 Ratings

    Support Rating

    8.5

    eFax

    85%
    6 Ratings
    8.8

    GoTo Connect

    88%
    73 Ratings

    Implementation Rating

    eFax

    N/A
    0 Ratings
    9.1

    GoTo Connect

    91%
    1 Rating

    Likelihood to Recommend

    eFax

    For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.
    Anonymous | TrustRadius Reviewer

    GoTo Connect

    Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.
    Dominique Bonsell | TrustRadius Reviewer

    Pros

    eFax

    • The fax always goes through, there are no issues with reliability.
    • It offers a variety of features such as taking photos and saving files.
    • It can receive faxes too.
    • It can save faxes for a long time and allows you to save contacts.
    Anonymous | TrustRadius Reviewer

    GoTo Connect

    • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
    • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
    • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.
    Himanshu Shah | TrustRadius Reviewer

    Cons

    eFax

    • The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
    • Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
    • Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.
    Anonymous | TrustRadius Reviewer

    GoTo Connect

    • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
    • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
    • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

    Pricing Details

    eFax

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    eFax Editions & Modules

    Additional Pricing Details

    GoTo Connect

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    GoTo Connect Editions & Modules

    Edition
    All-Inclusive$19.95/month1
    1. per user
    Additional Pricing Details
    Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

    Likelihood to Renew

    eFax

    No score
    No answers yet
    No answers on this topic

    GoTo Connect

    GoTo Connect 7.4
    Based on 4 answers
    I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
    Sarah Pratt | TrustRadius Reviewer

    Usability

    eFax

    eFax 8.0
    Based on 1 answer
    For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.
    Hahi Tex Mine | TrustRadius Reviewer

    GoTo Connect

    GoTo Connect 8.1
    Based on 75 answers
    [...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.
    Scotty Hunt | TrustRadius Reviewer

    Support Rating

    eFax

    eFax 8.5
    Based on 6 answers
    eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.
    Anonymous | TrustRadius Reviewer

    GoTo Connect

    GoTo Connect 8.8
    Based on 73 answers
    The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    eFax

    No score
    No answers yet
    No answers on this topic

    GoTo Connect

    GoTo Connect 9.1
    Based on 1 answer
    We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
    Sarah Pratt | TrustRadius Reviewer

    Alternatives Considered

    eFax

    eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!
    Joshua Quintero | TrustRadius Reviewer

    GoTo Connect

    I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
    Deborah Shapiro | TrustRadius Reviewer

    Return on Investment

    eFax

    • We were able to reduce costs by using eFax and make our faxing company-wide simpler!
    • We were able to remove a landline for faxing.
    Gina Howard | TrustRadius Reviewer

    GoTo Connect

    • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
    • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
    • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
    Anonymous | TrustRadius Reviewer

    Screenshots

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