eFileCabinet

• The ability to set restrictions on documents sent out or stored in the system is one great strong suit of eFileCabinet.
• It gives us the confidence that our documents are safe.
• eFileCabinet has excellent technical support. When needed, I can call or email them and the problem is usually solved in that moment or that day. They have also worked directly with our IT Support Service to get things set up on our server.
• The search features are frequently used by me. You can limit where the search takes place, and even search within a search to narrow down your results. The side panel lets you preview the documents as well so most often I don't even need to fully open a document to get the information I need.

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• SecureDrawer could use improvement, it doesn't feel completely intuitive to the user, sometimes I find myself confused or irritated while trying to set up someone, or re-map folders.

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• ROI has been generally positive. The software is costly, but the ability to remove several file cabinets from our office, as well as the workflow increase and simplification for our employees has made it worthwhile.

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