eGain vs. HubSpot Service Hub
eGain vs. HubSpot Service Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
HubSpot Service Hub | N/A | HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base. | $50 per month |
eGain | HubSpot Service Hub | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | HubSpot Service Hub | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eGain | HubSpot Service Hub | |
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Small Businesses | Sogolytics Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.5 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | HubSpot Service Hub | |
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Likelihood to Recommend | 7.0 (1 ratings) | 8.5 (16 ratings) |
Usability | - (0 ratings) | 8.8 (4 ratings) |
eGain | HubSpot Service Hub | |
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Likelihood to Recommend | ![]() eGain Corporation
| ![]() HubSpot
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Pros | ![]() eGain Corporation
| ![]() HubSpot
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Cons | ![]() eGain Corporation
| ![]() HubSpot
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Usability | ![]() eGain Corporation No answers on this topic | ![]() HubSpot
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Alternatives Considered | ![]() eGain Corporation
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Return on Investment | ![]() eGain Corporation
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ScreenShots | HubSpot Service Hub Screenshots |