eGain vs. Inbenta Chatbots

Inbenta Chatbots

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eGain	Score 9.0 out of 10	N/A	eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and…	N/A
Inbenta Chatbots	Score 9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A

Pricing

eGain

Inbenta Chatbots

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
eGain	Inbenta Chatbots
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

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Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

More Pricing Information

Community Pulse
	eGain	Inbenta Chatbots
Top Pros	No answers on this topic	Pro Support tickets Pro Allows integration Pro Customer experience
Top Cons	No answers on this topic	Minus Becomes easier Minus Needs to work Minus Tech support

Best Alternatives
	eGain	Inbenta Chatbots
Small Businesses	Sogolytics Score 9.0 out of 10	Front Score 8.8 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Verint Voice of the Customer Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eGain	Inbenta Chatbots
Likelihood to Recommend	7.0 (1 ratings)	9.5 (2 ratings)

User Testimonials
	eGain	Inbenta Chatbots
Likelihood to Recommend	eGain Corporation Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review
Pros	eGain Corporation Multiple options to choose channel of your convenience The product capabilities are very good. Easy for integration and deployment Strong consulting partnership Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review
Cons	eGain Corporation Service and support needs to be done better. Compliance and risk management needs to be improved Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review
Alternatives Considered	eGain Corporation While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review
Return on Investment	eGain Corporation eGain helped in improvising our customer engagements Customer retention was made possible as the tool helps us analyse the painpoints of the customer Social Media Marketing helped to gain a lot of customers with minimal cost incurred. Incentivized Verified User Anonymous Read full review	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review
ScreenShots		Inbenta Chatbots Screenshots