Brand Embassy (discontinued) vs. eGain
Brand Embassy (discontinued) vs. eGain
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A |
Brand Embassy (discontinued) | eGain | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | eGain | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Brand Embassy (discontinued) | eGain | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | eGain | |
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Likelihood to Recommend | 2.0 (12 ratings) | 7.0 (1 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | - (0 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | eGain | |
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Likelihood to Recommend | Discontinued Products | eGain Corporation |
Pros | Discontinued Products | eGain Corporation |
Cons | Discontinued Products | eGain Corporation |
Likelihood to Renew | Discontinued Products | eGain Corporation No answers on this topic |
Usability | Discontinued Products | eGain Corporation No answers on this topic |
Support Rating | Discontinued Products | eGain Corporation No answers on this topic |
Alternatives Considered | Discontinued Products | eGain Corporation |
Return on Investment | Discontinued Products | eGain Corporation |
ScreenShots | Brand Embassy (discontinued) Screenshots |