eGain vs. Provide Support Live Chat

Provide Support Live Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eGain	Score 9.0 out of 10	N/A	eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and…	N/A
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month

Pricing

eGain

Provide Support Live Chat

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
eGain	Provide Support Live Chat
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

More Pricing Information

Community Pulse
	eGain	Provide Support Live Chat
Top Pros	No answers on this topic	Pro Saves time Pro Customer service Pro Real time
Top Cons	No answers on this topic	Minus Chat window

Best Alternatives
	eGain	Provide Support Live Chat
Small Businesses	Sogolytics Score 9.0 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Verint Voice of the Customer Score 9.5 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eGain	Provide Support Live Chat
Likelihood to Recommend	7.0 (1 ratings)	9.7 (3 ratings)
Support Rating	- (0 ratings)	9.7 (3 ratings)

User Testimonials
	eGain	Provide Support Live Chat
Likelihood to Recommend	eGain Corporation Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review
Pros	eGain Corporation Multiple options to choose channel of your convenience The product capabilities are very good. Easy for integration and deployment Strong consulting partnership Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review
Cons	eGain Corporation Service and support needs to be done better. Compliance and risk management needs to be improved Incentivized Verified User Anonymous Read full review	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review
Support Rating	eGain Corporation No answers on this topic	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review
Alternatives Considered	eGain Corporation While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review
Return on Investment	eGain Corporation eGain helped in improvising our customer engagements Customer retention was made possible as the tool helps us analyse the painpoints of the customer Social Media Marketing helped to gain a lot of customers with minimal cost incurred. Incentivized Verified User Anonymous Read full review	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review
ScreenShots		Provide Support Live Chat Screenshots