eGain vs. ServiceNow Customer Service Management
eGain vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
eGain | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eGain | ServiceNow Customer Service Management | |
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Small Businesses | Sogolytics Score 9.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.6 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 7.0 (1 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
eGain | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ![]() eGain Corporation
| ![]() ServiceNow
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Pros | ![]() eGain Corporation
| ![]() ServiceNow
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Cons | ![]() eGain Corporation
| ![]() ServiceNow
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Usability | ![]() eGain Corporation No answers on this topic | ![]() ServiceNow
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Support Rating | ![]() eGain Corporation No answers on this topic | ![]() ServiceNow
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Alternatives Considered | ![]() eGain Corporation
| ![]() ServiceNow
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Return on Investment | ![]() eGain Corporation
| ![]() ServiceNow
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ScreenShots |