Likelihood to Recommend Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Read full review Certify is not well suited for multi-dimensional ERPs. Although Certify 'offers' general ledger dimensions GLD, the use of them is extremely limited. Filtering on any GLD can only be done once. There is not the possibility for creating hierarchies with the dimensions. The only method of exporting is via a flat file or the open API, which I understand is quite limited. This software is for a smaller scaled business that is not trying to track across dimensions or create hierarchies. Data flow is one directional. I cannot emphasize enough the shortcomings of the reporting. The parameters are mostly based on expense dates rather than expense reports. There are entirely too many of them, and some of them perform the function!
Read full review Pros Egencia is an all-in-one booking tool so you can keep everything in once place. Egencia works with SAML, so it's easy for users to get set up and logged in. Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well. Read full review Integration with Amtrav or other travel booking systems. Certify has a tight integration with travel systems that makes it feel nearly like one cohesive tool. Easy expense options. Use OCR on receipts, import from credit cards and merge items, approve and inquire about expenses. Track your submissions. Easy UI. Friendly and easy to navigate without getting lost. Read full review Cons Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing. The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia. Read full review Reporting: I would like to see more chart availability from the program. We include various data points from Certify in our monthly financial statement package. Currently, we export data from the program and create our own pivot tables to create charts. Dashboard feature: It would be nice to be able to use the data for a specific date and then be able to print that information. Can't think of another one. As stated before, they listen to their customers so prior issues have been addressed and implemented. Read full review Usability It is just so simple to use.
Read full review If the integrations with our card programs had succeeded, I expect [Emburse] Certify would have worked well for expense submitters and approvers. During the short time that the American Express Business integration was active, transactions flowed smoothly, and the expense reporting and receipt matching functions were quite good. The [Emburse] Certify mobile app was particularly powerful and easy to use.
Read full review Support Rating When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
Read full review The measure of support is how well they respond when you really need them, like when the system is not performing correctly. We have been on the platform less than a year, and there have been at least 2 instances, where the platform was down. The 2nd time was the day before out fiscal year end. And they need a development website. When they are making changes to your LIVE instance, and things go wrong, the client is the first to know about it! I've come to understand that Certify has tiers of support. Those in tier 1, barely know more about the software than the users. I sent a request for a report that shows expense reports currently pending approval and after 5 days of back and forth I was told to build it myself.
Read full review Online Training My training was over the phone with some trial and error.
Read full review Alternatives Considered It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Read full review Before Certify, there was only manual expense reports entered for our company. This took too much time for employees too finish and caused a delay of efficiency. With Certify, it is easier to access and finish each report with the right amount of effectiveness and efficiency it needs. Certify is really helpful in saving a lot of time for employees that do not have time.
Read full review Return on Investment More efficient booking - save time. We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money! All electronic - bookings all online so have easy access to all staff trips. Read full review The organization and automatic flow of the expense report to approvers and then AP saves time for all. The user has agreed that it is easier and quicker to prepare the expense report and the managers and AP department finds the automated process to be quicker and more efficient. Time saved is money saved. Certify can recognize if a duplicate expense is submitted or if an expense is submitted too late to be reimbursed according to our policies. This prevents us from reimbursing an expense in error. We use a customized report to track a specific type of expense that gets submitted by our sales team. There is a limit on what can be spent on specific expenses that fall into an entertainment category and the report helps us to stay within the limits. Previously, without this tool, we had spent so much more time manually tracking these expenses and had gone over the limits, creating a deficiency in our processes. Read full review ScreenShots Emburse Certify Screenshots