Likelihood to Recommend Egynte is best suited for companies that
SharePoint is not the best fit for. This includes managers unfamiliar with
SharePoint specifically, and those really looking for a replacement for a file server in the more traditional Windows sense.
SharePoint has more or less done away with any management that resembles Active Directory or File Explorer. Egnyte's web portal is incredibly straightforward. I would say Egnyte is less suited for companies that have licensing access to
SharePoint already and do not have a ton of files or granular sharing and security needs
Read full review SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
Read full review Pros Sharing files externally with passwords, link expiration and granular control of permissions File syncing across end-user devices using a client installed onto the computer for seamless integration for end-users as if they had mapped a drive directly to their machine Implements 2FA for secure access Read full review Versions Files meaning it makes multiple copies of the same files as it is updated Zero Knowledge meaning our storage is complete secure and private Read full review Cons The main drawback of the system that it is lacking in managing the uploading of large or huge files, even though the large files can be easily downloadable but the upload takes a lot of time. While uploading the system sometimes starts lagging and the file after sometimes needs to upload again. Egnyte is lacking in syncing multiple platforms at the same time. It gives access to one platform at a time which somehow hinders the work while migrating a large amount of data. Read full review The Software Client sometimes fails and the only resolution is to uninstall/reinstall Support meanig there is no number to call, you do everything over email Read full review Likelihood to Renew We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
Read full review Usability Really easy to use the interface. The web browser is very intuitive and I have not had any notable issues with this. It's easy to work on documents as a team, and the only issues we have to tend to come with Apple apps and downloading large files to WebEdit. It's very similar to the filing systems that come on Apple and Windows devices so not a steep learning curve.
Read full review Performance Egnyte works very well across all platforms and as an add-on to other programs. Load time is close to nothing. Reports can be made in no time as well. All in all no performance issues. We can see that it depends on the local network connection. If you're running with fiber there won't be any issues.
Read full review Support Rating I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
Read full review While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
Read full review Alternatives Considered At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.
Read full review In regards to overall performance SpiderOak is not as customizable as
Unitrends , but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
Read full review Return on Investment Allows us to easily communicate important data securely with other offices (not just sending via email) It allows everyone in our office to be working on the same information at the same time It meshes so well with salesforce that I can't really picture what our practice would look like if we didn't have the combination. Read full review ROI is positive when you consider unlimited data for the annual cost. Versioning when you consider backing up documents that continually change and need to restore a previous version. Read full review ScreenShots