CDK is a dealer management system (DMS) supporting multi-site auto dealers with task management and operational automation wtih analytics, from CDK Global (formerly ADP Dealer Services).
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vAuto Conquest
Score 9.8 out of 10
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vAuto, a Cox Automotive company, offers Conquest, a dealer management system for new car auto dealerships.
CDK presents a much stronger, full integration of needed services than I found with AutoMate in particular, slightly better than Dealertrack, without the enormous additional cost incurred by using ERA-IGNITE. I have used nearly every DMS on the market and while I am still most …
I have used a number of other products that each do part of what vAuto Conquest does, but no other product seems to incorporate all the desired features into one, easy to use program the way Cox Automotive has done with this product. Given the enormous number of programs out …
CDK Drive is great at connecting all the team members in service/parts. We used to have a foreman who had to dispatch work to each technician, which is now done through CDK Drive. Technicians can get help with part requirements/needs through CDK. Before, each technician had to go back to the parts department and wait. CDK Drive is good at offering an option to record and send a video of what was found on a service diagnosis, this helps with transparency and trust.
Use this tool to calculate your entry value, reconditioning budget and plan, and retail exit strategy. Seeing what "recent" units have sold is helpful to interpret a more accurate time to sale prediction
Great job by everyone from the initial sales staff to the implementation team to the support staff. Always ready, willing and able to help out with any questions or issues that arise, even those from people who are simply not computer savvy and have had a hard time transitioning to a new product for everyday use.
Customer service has been a primary selling point of all the products we use through Cox Automotive. They have been great on every level, from implementation and setup to post-install support to technical support, they go far above and beyond the norms I have seen in other companies within this realm.
CDK Drive is way better, but from my experience, the integration process was very long and very painful and we feel CDK Drive could've made that less painful and less lengthy. Once it is working the way it should, I am sure that we will love it. Right now though, every time something else goes wrong, it builds on the frustration of the other 50 things that went wrong prior.
It's been so long since I have used a competitive product to vAuto, it is no longer found on the list. If the other product were an Apple product, it would compare to an old iPod. Whereas, vAuto is a new iPhone
Positive, in that CDK Drive is helping us accomplish objectives that our auto group is presenting for our dealerships to improve/work on as a service dept.
Positive in that it keeps up with modern technology and customer expectations in these times with new offerings in communication, recordings, etc.
Positive in that it has a response to each requirement that the auto manufacturer comes to us with. OEM starts requiring a new process/offer, and CDK has a way for us to fulfill that.
