ELMA365 vs. NeoCase

I would recommend ELMA365 to all small to medium-sized businesses who want to automate their processes and therefore increase transparency and manageability.

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.

Incentivized

• It is a great deal in terms of price-quality ratio. We have the option to promptly create applications without detailed formalization of requirements.
• With Typescript scenarios, the system is rather flexible and provides tools to implement complicated business logic.
• They have very client-oriented support. Every time we face a problem they are ready to help.
• Easy to start using the system for both analysts and users.

• Neocase allows for case tracking and metrics reporting.
• Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
• Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

Incentivized

• no request is missed
• you can see the approval status at any moment
• you only need your browser in order to work

• There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
• Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Incentivized

They have a free trial. Took 5 minutes for me to set up my own pages in the system. So if you are considering it, give it a try and see if it works for you.

• Time for processing sick leave has been reduced from 1 week to 2 days
• All the employees communicate quickly with each other online

• Transition to Shared Service environment for 32 entities
• Streamlined request management
• User satisfaction

Incentivized