Likelihood to Recommend eMaint is well suited to larger facilities with dedicated scheduler/planners. Learning to navigate the database and create reports requires a dedicated resource. Part-time users often forget the process for entering data and navigating the database. In smaller organizations where multiple users enter assets, planned maintenance (PM) tasks and vendors, keeping standardization in the system formatting was difficult.
Read full review EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Read full review Pros We like that eMaint is highly configurable. You can customize fields to meet your needs You can store and track documents and photos assigned to your assets You can run custom reports. Great customer service Read full review Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports Integrates with Oracle; linking to an enterprise system help to link with the ledger Generally user friendly; the user interface and navigation is relatively intuitive to use Read full review Cons Functionality not delivered as promised - on usage of tab. QR code functionality. Friction between implementation team and marketing team that sold this to us. Read full review The update schedule takes some getting used to Possible to accidentally lock yourself out of your own account (if admin) Read full review Usability EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Read full review Support Rating Customer support was always readily available, even when natural disasters were taking place.
Read full review The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Read full review Alternatives Considered eMaint was by far most the most comprehensive and customizable solution we looked at. The eMaint team was also extremely responsive and available during the selection process. The product training and conferences were very helpful for new user orientation and best practice learning. The customizable reports also allowed us to provide data to management in an easy to digest format
Read full review HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM,
IBM Maximo , etc. It may be best to include it as part of the options assessed for a solution to consider.
Read full review Return on Investment We easily track service events over multiple locations so we are able to save on costs Able to run asset lists for inspections Able to keep up with contracts' renewals and service costs Read full review Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this. Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments. The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices. Read full review ScreenShots