What users are saying about
22 Ratings
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Score 5.9 out of 100
38 Ratings
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Score 8 out of 100

Likelihood to Recommend

Emarsys

The Emarsys platform is a great tool for email marketing and automation. If you are looking for a platform that will combine CRM functionality and email automation--this is the suite for you. Email campaigns can be built, scheduled, deployed and A/B tested with ease. The data provided on the back end is robust and helpful. If you are looking for custom development to tie into your email program, I would look for other options.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Emarsys
6.1
Episerver Digital Commerce
WYSIWYG email editor
Emarsys
1.0
Episerver Digital Commerce
Dynamic content
Emarsys
6.1
Episerver Digital Commerce
Ability to test dynamic content
Emarsys
7.8
Episerver Digital Commerce
Landing pages
Emarsys
7.0
Episerver Digital Commerce
A/B testing
Emarsys
8.2
Episerver Digital Commerce
Mobile optimization
Emarsys
6.1
Episerver Digital Commerce
Email deliverability reporting
Emarsys
7.4
Episerver Digital Commerce
List management
Emarsys
6.1
Episerver Digital Commerce
Triggered drip sequences
Emarsys
5.0
Episerver Digital Commerce

Lead Management

Emarsys
6.0
Episerver Digital Commerce
Lead nurturing
Emarsys
6.0
Episerver Digital Commerce
Lead scoring and grading
Emarsys
6.0
Episerver Digital Commerce

Reporting & Analytics

Emarsys
7.5
Episerver Digital Commerce
Dashboards
Emarsys
8.7
Episerver Digital Commerce
Standard reports
Emarsys
7.8
Episerver Digital Commerce
Custom reports
Emarsys
6.1
Episerver Digital Commerce

Platform & Infrastructure

Emarsys
6.2
Episerver Digital Commerce
API
Emarsys
7.9
Episerver Digital Commerce
Role-based workflow & approvals
Emarsys
1.0
Episerver Digital Commerce
Customizability
Emarsys
9.8
Episerver Digital Commerce

Online Storefront

Emarsys
Episerver Digital Commerce
5.5
Product catalog & listings
Emarsys
Episerver Digital Commerce
5.6
Product management
Emarsys
Episerver Digital Commerce
4.9
Bulk product upload
Emarsys
Episerver Digital Commerce
4.2
Branding
Emarsys
Episerver Digital Commerce
6.1
Mobile storefront
Emarsys
Episerver Digital Commerce
6.2
Product variations
Emarsys
Episerver Digital Commerce
6.4
Website integration
Emarsys
Episerver Digital Commerce
4.9
Visual customization
Emarsys
Episerver Digital Commerce
5.6
CMS
Emarsys
Episerver Digital Commerce
5.5

Online Shopping Cart

Emarsys
Episerver Digital Commerce
6.6
Abandoned cart recovery
Emarsys
Episerver Digital Commerce
6.8
Checkout user experience
Emarsys
Episerver Digital Commerce
6.4

Online Payment System

Emarsys
Episerver Digital Commerce
6.7
eCommerce security
Emarsys
Episerver Digital Commerce
6.7

eCommerce Marketing

Emarsys
Episerver Digital Commerce
6.4
Promotions & discounts
Emarsys
Episerver Digital Commerce
7.5
Personalized recommendations
Emarsys
Episerver Digital Commerce
5.6
SEO
Emarsys
Episerver Digital Commerce
6.2

eCommerce Business Management

Emarsys
Episerver Digital Commerce
5.1
Multi-site management
Emarsys
Episerver Digital Commerce
6.8
Order processing
Emarsys
Episerver Digital Commerce
5.1
Inventory management
Emarsys
Episerver Digital Commerce
5.3
Shipping
Emarsys
Episerver Digital Commerce
3.9
Custom functionality
Emarsys
Episerver Digital Commerce
4.5

Pros

Emarsys

  • Good segmentation
  • Good reporting
  • Once implemented, it's a fast and easy to use tool
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

Emarsys

  • The email and content builder is significantly worse than other email marketing platforms I've used
  • Emails campaigns cannot be used in more than one automation flow
  • Amount of emails collected and being sent for smart insight are inaccurate
  • I've rarely completed a task without some type of user interface error
  • Customer service mostly directs you to help center on website
  • You have to pay extra for training
  • You have to pay extra for reporting in which the system cannot provide
  • Lengthy contract with a high price tag
Joel Samonie | TrustRadius Reviewer

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Emarsys

Emarsys 9.9
Based on 2 answers
We have no intention of changing Emarsys
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Emarsys

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Support Rating

Emarsys

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

Emarsys

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Emarsys

Emarsys competes very well with its competitors
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Return on Investment

Emarsys

  • We have seen significant ROI in using the Emarsys suite. We are able to drive revenue across all business units annually, and this revenue far outweighs the cost of our annual contract.
Anonymous | TrustRadius Reviewer

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

Emarsys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Emarsys
3.3
Episerver Digital Commerce
6.5

Likelihood to Renew

Emarsys
9.9
Episerver Digital Commerce
4.6

Usability

Emarsys
Episerver Digital Commerce
4.5

Support Rating

Emarsys
Episerver Digital Commerce
8.2

Implementation Rating

Emarsys
Episerver Digital Commerce
2.7

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