OpenText Content Suite Platform vs. OpenText Documentum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText Content Suite Platform
Score 7.7 out of 10
N/A
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A
OpenText Documentum
Score 8.6 out of 10
N/A
OpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A
Pricing
OpenText Content Suite PlatformOpenText Documentum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText Content Suite PlatformOpenText Documentum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Features
OpenText Content Suite PlatformOpenText Documentum
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
OpenText Content Suite Platform
7.7
6 Ratings
7% below category average
OpenText Documentum
9.2
7 Ratings
11% above category average
Content capture & imaging9.36 Ratings10.07 Ratings
File sync, storage & archiving8.96 Ratings9.07 Ratings
Document management9.06 Ratings9.07 Ratings
Records management8.95 Ratings9.07 Ratings
Content search & retrieval9.06 Ratings9.07 Ratings
Enterprise content collaboration8.86 Ratings9.07 Ratings
Content publishing & creation4.35 Ratings9.07 Ratings
Security, risk management & information governance6.55 Ratings10.07 Ratings
Contract lifecycle management9.76 Ratings9.07 Ratings
Automated workflows7.15 Ratings9.03 Ratings
Artificial intelligence4.34 Ratings9.03 Ratings
Mobile support4.94 Ratings9.03 Ratings
Integration9.05 Ratings10.03 Ratings
Best Alternatives
OpenText Content Suite PlatformOpenText Documentum
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Score 9.7 out of 10
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Score 9.8 out of 10
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Score 9.8 out of 10
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Score 9.8 out of 10
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User Ratings
OpenText Content Suite PlatformOpenText Documentum
Likelihood to Recommend
10.0
(8 ratings)
9.0
(10 ratings)
Likelihood to Renew
8.0
(1 ratings)
8.0
(4 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
9.0
(1 ratings)
Support Rating
9.0
(1 ratings)
7.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
OpenText Content Suite PlatformOpenText Documentum
Likelihood to Recommend
OpenText
Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
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OpenText
Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
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Pros
OpenText
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
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OpenText
  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
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Cons
OpenText
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
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OpenText
  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
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Likelihood to Renew
OpenText
The staff is comfortable with it and I doubt they'd change at this point.
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OpenText
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
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Usability
OpenText
The interface is easy to understand and learn quickly.
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OpenText
No answers on this topic
Reliability and Availability
OpenText
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
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OpenText
No answers on this topic
Performance
OpenText
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
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OpenText
No answers on this topic
Support Rating
OpenText
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
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OpenText
Support is better than with ECM, but could use some improvement.
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Implementation Rating
OpenText
No, it's pretty easy to implement and use.
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OpenText
No answers on this topic
Alternatives Considered
OpenText
Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
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OpenText
At the time it was purchased it was one of the best, most robust solutions available on the market.
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Return on Investment
OpenText
  • With OpenText Content Suite, we can easily keep documents safe
  • Document collaboration is easy with OpenText
  • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
  • With OpenText Content Suite, there is better file sync and archiving
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OpenText
  • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
  • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
  • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
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ScreenShots