eMite vs. Oracle Analytics Server

eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.

Incentivized

The entire deployment and configuration stage was easy and it was accessible across the organization in a matter of days. Oracle Analytics Server being a cloud-based solution helped right from Input of Bulk Data to Info preparation, Data cleaning, and finally Data Modeling. Everything was visual and the Help Wizard was very intuitive.

Incentivized

• Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
• Data Visualization with simple and efficient reports.
• Robust real-time reporting.

Incentivized

• Oracle helps with easy customization of reports.
• It helps with the creation of dashboards and the integration of different data sources.
• Oracle BI was a package used for multiple users across our organization - publishing and distributing reports was a breeze.

Incentivized

• With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
• Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
• Interactive Data Visualization needs to be implemented.

Incentivized

• More AI but with human back up.
• Less mumbo jumbo so even IT guys/gals can more easily work.
• More statistics (math) and orientation for those not familiar with it.
• More live as well as virtual (live) show casing of real situations in business.

Incentivized

Scalability and rich integration capabilities. In the future, if we go with Hyperion for the Financial Consolidation and planning purposes -BI integration with Hyperion is going to be much simpler as it has native interface connectivity and even integration capabilities with well known CRM products (Siebel) and ERP Products (Oracle EBS, Peoplesoft, SAP) is going to be easy and straight forward.

1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.

Incentivized

For me or a staff memeber that uses it frequently, its usability is sufficient. However newbies could have a few issues but find their workflow

Incentivized

No problems, it's that simple.

Incentivized

Other than anomalies or expected quirks, there were never any earth-shattering delays.

Incentivized

Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.

Incentivized

It's fast, efficient and easy to work with. Scheduling could help when planning out a day however overall it's a big plus when rolling out and supporting Oracle.

Incentivized

Oracle University offers very in-depth training.

It was a private training site.

Incentivized

A properly implemented Endeca solution performs extremely well on the largest of datasets and it positions your organization to immediately achieve your ROI.

eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.

Incentivized

Oracle BI works pretty well and has been well acknowledged and appreciated by the business users and power users who develop reports and dashboards. Compared to other tools, Oracle BI object development is easier and has a quick turnout. Using Oracle BI with Essbase and Oracle Exadata db, we believe the performance rendering data is quite good. We are using MicroStrategy as well almost equally, but for critical reporting needs considering the back end is Oracle and Oracle Financial Services Analytical Applications (OFSAA) we have chosen OBIEE.

Incentivized

We have seen the results of this in our initial research and are not surprised that Oracle does this like it does soo many other things in this area, so well.

Incentivized

• Reaching out to the granular data.
• Easy to make business decisions.
• Increases productivity.

Incentivized

• We've used OBIEE (or it's previous named product) for over 13 years and it's still the most used tool for BI by the business.
• We moved our largest business system off of Business Object into OBI so we could gain improved performance, reliability, and easier management of metadata.