eMite vs. Phrazor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eMite
Score 5.8 out of 10
N/A
eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A
Phrazor
Score 7.0 out of 10
N/A
Phrazor summarises data into a few bullet points, highlighting key insights required for decision making. It aims to help enterprises make their reports and insights easier to comprehend by writing a narrative along with each report. With Phrazor, users don't have to spend time analyzing numbers. Phrazor writes language to explain the key insights in words. Key Features: CREATE EASY-TO-UNDERSTAND REPORTS with language-based narratives. EXPLORE HIDDEN…N/A
Pricing
eMitePhrazor
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eMitePhrazor
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
eMitePhrazor
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
eMitePhrazor
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
eMite
8.7
1 Ratings
7% above category average
Phrazor
8.5
1 Ratings
4% above category average
Pixel Perfect reports8.01 Ratings00 Ratings
Customizable dashboards9.01 Ratings8.01 Ratings
Report Formatting Templates9.01 Ratings9.01 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
eMite
9.0
1 Ratings
11% above category average
Phrazor
7.0
1 Ratings
14% below category average
Drill-down analysis10.01 Ratings8.01 Ratings
Formatting capabilities9.01 Ratings6.01 Ratings
Integration with R or other statistical packages8.01 Ratings00 Ratings
Report sharing and collaboration9.01 Ratings7.01 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
eMite
9.0
1 Ratings
8% above category average
Phrazor
9.0
1 Ratings
8% above category average
Publish to Web9.01 Ratings00 Ratings
Publish to PDF10.01 Ratings9.01 Ratings
Report Versioning10.01 Ratings00 Ratings
Report Delivery Scheduling9.01 Ratings00 Ratings
Delivery to Remote Servers7.01 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
eMite
8.7
1 Ratings
8% above category average
Phrazor
5.5
1 Ratings
37% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings5.01 Ratings
Location Analytics / Geographic Visualization8.01 Ratings00 Ratings
Predictive Analytics9.01 Ratings6.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
eMite
8.0
1 Ratings
6% below category average
Phrazor
8.0
1 Ratings
6% below category average
Multi-User Support (named login)8.01 Ratings8.01 Ratings
Role-Based Security Model8.01 Ratings00 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.01 Ratings8.01 Ratings
Single Sign-On (SSO)7.01 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
eMite
8.5
1 Ratings
7% above category average
Phrazor
-
Ratings
Responsive Design for Web Access8.01 Ratings00 Ratings
Mobile Application9.01 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.01 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
eMite
8.0
1 Ratings
1% above category average
Phrazor
-
Ratings
REST API9.01 Ratings00 Ratings
Javascript API9.01 Ratings00 Ratings
iFrames7.01 Ratings00 Ratings
Java API8.01 Ratings00 Ratings
Themeable User Interface (UI)9.01 Ratings00 Ratings
Customizable Platform (Open Source)6.01 Ratings00 Ratings
Best Alternatives
eMitePhrazor
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eMitePhrazor
Likelihood to Recommend
9.0
(1 ratings)
7.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
eMitePhrazor
Likelihood to Recommend
Prophecy International
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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vPhrase Analytic Solutions Pvt Ltd
Phrazor is well suited for use in larger companies, especially those that operate globally and need to get region-specific or country-specific data and reports. I found Phrazor to be less appropriate for use in smaller companies (especially non-profit organizations) that may not benefit from extensive reporting. Non-profit organizations don't necessarily have projected sales growth and inventory costs.
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Pros
Prophecy International
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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vPhrase Analytic Solutions Pvt Ltd
  • Custom reporting.
  • Report templates.
  • Unique data not found elsewhere.
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Cons
Prophecy International
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
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vPhrase Analytic Solutions Pvt Ltd
  • More training videos for beginners.
  • Customizable report printing layouts.
  • Additional reporting measures.
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Usability
Prophecy International
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
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vPhrase Analytic Solutions Pvt Ltd
Our company experienced some difficulty during implementation trying to get data imported and uploaded. We reached out to support and received much-needed assistance, and we were able to move forward with data importation. Several of our users, including myself, experienced some difficulty in understanding the system, so it took some time to use it fully. For a first-time user, there were almost too many filters and options to choose from.
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Support Rating
Prophecy International
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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vPhrase Analytic Solutions Pvt Ltd
Great! Anytime I needed assistance and reached out to support, I received amazing help, and everyone was always very nice. The reason I did not rate support a ten is that often the hold time was quite long. When you are in a time crunch and need data immediately, it is frustrating not to get immediate support.
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Alternatives Considered
Prophecy International
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
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vPhrase Analytic Solutions Pvt Ltd
I enjoyed using Phrazor better; however, as a new user, I was a bit frustrated getting started. Microsoft Power BI had more videos available online than I found. Phrazor had more adaptability and customization for our company, which overall made it a better fit over competitive products. My coworkers and I demoed Sisense, and we chose not to purchase it due to it not being a good fit.
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Return on Investment
Prophecy International
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
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vPhrase Analytic Solutions Pvt Ltd
  • Great tool for creating annual budgets.
  • Reports and graphs that can be included in annual report - saved on marketing costs.
  • Able to import from excel which is a cost-saving tool for our company.
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ScreenShots