eMite vs. Tableau CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eMite
Score 5.7 out of 10
N/A
eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A
Tableau CRM
Score 8.3 out of 10
N/A
Tableau CRM (formerly Einstein Analytics) from Salesforce is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
$125
per month
Pricing
eMiteTableau CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eMiteTableau CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
eMiteTableau CRM
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
eMite
8.7
1 Ratings
6% above category average
Tableau CRM
8.5
46 Ratings
4% above category average
Pixel Perfect reports8.01 Ratings8.639 Ratings
Customizable dashboards9.01 Ratings7.646 Ratings
Report Formatting Templates9.01 Ratings9.244 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
eMite
9.0
1 Ratings
10% above category average
Tableau CRM
8.0
47 Ratings
1% below category average
Drill-down analysis10.01 Ratings7.746 Ratings
Formatting capabilities9.01 Ratings8.446 Ratings
Integration with R or other statistical packages8.01 Ratings6.835 Ratings
Report sharing and collaboration9.01 Ratings9.044 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
eMite
9.0
1 Ratings
7% above category average
Tableau CRM
8.5
45 Ratings
2% above category average
Publish to Web9.01 Ratings9.335 Ratings
Publish to PDF10.01 Ratings8.942 Ratings
Report Versioning10.01 Ratings8.541 Ratings
Report Delivery Scheduling9.01 Ratings8.038 Ratings
Delivery to Remote Servers7.01 Ratings7.732 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
eMite
8.7
1 Ratings
7% above category average
Tableau CRM
8.4
43 Ratings
4% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings8.740 Ratings
Location Analytics / Geographic Visualization8.01 Ratings8.938 Ratings
Predictive Analytics9.01 Ratings7.640 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
eMite
8.0
1 Ratings
7% below category average
Tableau CRM
8.4
46 Ratings
2% below category average
Multi-User Support (named login)8.01 Ratings8.744 Ratings
Role-Based Security Model8.01 Ratings8.144 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.01 Ratings8.140 Ratings
Single Sign-On (SSO)7.01 Ratings8.639 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
eMite
8.5
1 Ratings
7% above category average
Tableau CRM
6.6
43 Ratings
19% below category average
Responsive Design for Web Access8.01 Ratings7.341 Ratings
Mobile Application9.01 Ratings6.032 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.01 Ratings7.237 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
eMite
8.0
1 Ratings
1% above category average
Tableau CRM
7.3
31 Ratings
8% below category average
REST API9.01 Ratings7.329 Ratings
Javascript API9.01 Ratings7.927 Ratings
iFrames7.01 Ratings6.923 Ratings
Java API8.01 Ratings7.926 Ratings
Themeable User Interface (UI)9.01 Ratings8.526 Ratings
Customizable Platform (Open Source)6.01 Ratings5.125 Ratings
Best Alternatives
eMiteTableau CRM
Small Businesses
BrightGauge
BrightGauge
Score 8.9 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eMiteTableau CRM
Likelihood to Recommend
9.0
(1 ratings)
7.0
(47 ratings)
Usability
9.0
(1 ratings)
7.6
(6 ratings)
Support Rating
10.0
(1 ratings)
7.7
(6 ratings)
Implementation Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
eMiteTableau CRM
Likelihood to Recommend
Prophecy International
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Salesforce
If the person/ department does not have any knowledge in open source tools such as R, and Python. [Salesforce Einstein Analytics (formerly Wave Analytics)] could be a good option with no coding background required. However, if they have such human resource or can acquire these people, I would recommend open source tech and suggest not to use this tool.
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Pros
Prophecy International
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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Salesforce
  • Interactive Dashboards, it [consists] of wide variety of charts
  • Data from different sources can be easily integrated with it
  • Security, it provides easy way to secure and share the information with the users
  • Support actions like opening hyperlink etc
  • Almost everything can be done from configuration
  • Data can easily be managed from dataflow.
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Cons
Prophecy International
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
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Salesforce
  • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
  • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
  • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
  • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
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Usability
Prophecy International
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
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Salesforce
Overall usability is absolutely worth the price. It help me to save tons of time working on raw data in Excel file. It also minimize the discrepancy in data format when there are multiple user inputting the data. Every data inputted in Salesforce is standardized, therefore it is very easy to keep track / generating performance report even though you are having more than 20 projects recorded in Salesforce Einstein Analytics.
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Support Rating
Prophecy International
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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Salesforce
I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread
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Implementation Rating
Prophecy International
No answers on this topic
Salesforce
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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Alternatives Considered
Prophecy International
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
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Salesforce
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
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Return on Investment
Prophecy International
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
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Salesforce
  • Absolutely a must-have tool if you are working on saving project
  • Create a centralized database to track project target across region
  • Easily create chart to showcase data / performance
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ScreenShots