Emotive.io vs. Infobip

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Emotive
Score 3.2 out of 10
N/A
Emotive accelerates the e-commerce revenue funnel with two-way conversational texting, helping users to build contact lists, drive traffic and sales, and make payments frictionless.N/A
Infobip
Score 6.8 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
Pricing
Emotive.ioInfobip
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EmotiveInfobip
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Emotive.ioInfobip
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Emotive.ioInfobip
Small Businesses
SimpleTexting
SimpleTexting
Score 8.8 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Klaviyo
Klaviyo
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Braze
Braze
Score 8.7 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Emotive.ioInfobip
Likelihood to Recommend
3.2
(3 ratings)
8.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Emotive.ioInfobip
Likelihood to Recommend
317 Labs, Inc. d/b/a Emotive
After using Emotive.io for the last year, I honestly can't think of anything they helped us with besides cost half the price of our previous SMS provider. But when compared to other brands on the market, I still believe Emotive.io is overpriced and offers poor performance.
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Infobip
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
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Pros
317 Labs, Inc. d/b/a Emotive
  • Our first account manager was responsive
  • Our first account manager was knowledgeable
  • At the time, Emotive features were competitive.
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Infobip
  • Trans SMS
  • WhatsApp for Business
  • Marketing automation
  • Dashboards
  • Great Customer Success team
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Cons
317 Labs, Inc. d/b/a Emotive
  • Price
  • New Features
  • Estimated Cost Calculator
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Infobip
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
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Likelihood to Renew
317 Labs, Inc. d/b/a Emotive
No answers on this topic
Infobip
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
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Usability
317 Labs, Inc. d/b/a Emotive
No answers on this topic
Infobip
Infobip gradually introduces things sometimes which is difficult to implement
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Support Rating
317 Labs, Inc. d/b/a Emotive
No answers on this topic
Infobip
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
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Implementation Rating
317 Labs, Inc. d/b/a Emotive
No answers on this topic
Infobip
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
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Alternatives Considered
317 Labs, Inc. d/b/a Emotive
Postscript is more expensive, and worked well for a while, but not really worth the cost. Attentive is cheaper than Emotive and Postscript, and they are performing 10x better than both combined
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Infobip
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
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Return on Investment
317 Labs, Inc. d/b/a Emotive
  • Starting with 0, we initially benefitted greatly from the boost SMS marketing provided.
  • The integration with Gorgias was convenient and reduced support time/resources.
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Infobip
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
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ScreenShots