TrustRadius

EngageBay vs. Paytronix Customer Experience Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EngageBay
Score 6.9 out of 10
N/A
EngageBay is presented by the vendor as a powerful, simple, affordable, and integrated all-in-one marketing, sales, and service automation platform with a free CRM, designed for small businesses and startups to grow their business to the next level. It comprises a marketing automation suite to help businesses save time, nurture audiences and automate routines, manual tasks; free CRM and sales automation designed to keep users organized by storing and categorizing all email contacts, track deals,…
$12.74
per month per user
Paytronix Customer Experience Platform
Score 7.7 out of 10
N/A
Paytronix, from the company of the same name in Newton, is presented as an all-in-one, multi-channel marketing platform that transforms customer engagement into meaningful guest experiences. It can be used to create employee dining rewards, or it can serve as a platform to enable rapid processing of digital orders.N/A
Pricing
EngageBayPaytronix Customer Experience Platform
Editions & Modules
FREE
$0
per month per user
BASIC
$12.74
per month per user
GROWTH
$42.49
per month per user
PRO
$84.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
EngageBayPaytronix Customer Experience Platform
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
EngageBayPaytronix Customer Experience Platform
Top Pros
Top Cons
Features
EngageBayPaytronix Customer Experience Platform
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
EngageBay
8.2
1 Ratings
6% above category average
Paytronix Customer Experience Platform
-
Ratings
Customer data management / contact management10.01 Ratings00 Ratings
Workflow management10.01 Ratings00 Ratings
Opportunity management8.01 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)5.01 Ratings00 Ratings
Contract management8.01 Ratings00 Ratings
Interaction tracking8.01 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
EngageBay
8.5
1 Ratings
12% above category average
Paytronix Customer Experience Platform
-
Ratings
Case management7.01 Ratings00 Ratings
Help desk management10.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
EngageBay
10.0
1 Ratings
27% above category average
Paytronix Customer Experience Platform
-
Ratings
Lead management10.01 Ratings00 Ratings
Email marketing10.01 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
EngageBay
9.0
1 Ratings
17% above category average
Paytronix Customer Experience Platform
-
Ratings
Task management10.01 Ratings00 Ratings
Billing and invoicing management8.01 Ratings00 Ratings
Reporting9.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
EngageBay
7.5
1 Ratings
3% below category average
Paytronix Customer Experience Platform
-
Ratings
Pipeline visualization8.01 Ratings00 Ratings
Customizable reports7.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
EngageBay
7.5
1 Ratings
1% below category average
Paytronix Customer Experience Platform
-
Ratings
Custom fields10.01 Ratings00 Ratings
Scripting environment5.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
EngageBay
10.0
1 Ratings
18% above category average
Paytronix Customer Experience Platform
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions10.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
EngageBay
9.0
1 Ratings
22% above category average
Paytronix Customer Experience Platform
-
Ratings
Marketing automation10.01 Ratings00 Ratings
Compensation management8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
EngageBay
5.0
1 Ratings
39% below category average
Paytronix Customer Experience Platform
-
Ratings
Mobile access5.01 Ratings00 Ratings
Best Alternatives
EngageBayPaytronix Customer Experience Platform
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Oracle Marketing
Oracle Marketing
Score 7.5 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Oracle Marketing
Oracle Marketing
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EngageBayPaytronix Customer Experience Platform
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
EngageBayPaytronix Customer Experience Platform
Likelihood to Recommend
EngageBay Inc.
I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
Verified User
Anonymous
Read full review
Paytronix Systems
Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Pros
EngageBay Inc.
  • Lead / customer tracking
  • Automated emails
  • Automations
Verified User
Anonymous
Read full review
Paytronix Systems
  • Online agency for customers
  • Excellent web services for administration
  • Detailed customer service reports
  • Fraud detection
  • Number of reports available
  • Customer service available
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Cons
EngageBay Inc.
  • Landing pages
  • Livechat feature
  • Lead/customer integration
Verified User
Anonymous
Read full review
Paytronix Systems
  • Building reports could be easier
  • Integration with some systems can be tricky
  • Account filters for reports
  • Could be better at outreach to customers
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
Usability
EngageBay Inc.
EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Support Rating
EngageBay Inc.
Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Alternatives Considered
EngageBay Inc.
Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
Verified User
Anonymous
Read full review
Paytronix Systems
No answers on this topic
Return on Investment
EngageBay Inc.
  • Improved lead management and helped build lead data by 4-5x in size
  • Helped improve investor base with 100-150% growth in investors by year 1
  • Generated dozens of calendar invites to call potential investors in first year
Verified User
Anonymous
Read full review
Paytronix Systems
  • Helps us establish customer loyalty for those new to the area
  • Assists in building sales for the next quarter with gift card promotions we run
  • Brand loyalty
Lacey Davidson | TrustRadius Reviewer
Lacey Davidson
Office Manager
Read full review
ScreenShots