EngageBay vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EngageBay
Score 7.0 out of 10
N/A
EngageBay is presented by the vendor as a powerful, simple, affordable, and integrated all-in-one marketing, sales, and service automation platform with a free CRM, designed for small businesses and startups to grow their business to the next level. It comprises a marketing automation suite to help businesses save time, nurture audiences and automate routines, manual tasks; free CRM and sales automation designed to keep users organized by storing and categorizing all email contacts, track deals,…
$12.74
per month per user
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
EngageBayPipeline CRM
Editions & Modules
FREE
$0
per month per user
BASIC
$12.74
per month per user
GROWTH
$42.49
per month per user
PRO
$84.99
per month per user
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
EngageBayPipeline CRM
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
EngageBayPipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
EngageBay
8.2
1 Ratings
7% above category average
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management10.01 Ratings8.05 Ratings
Workflow management10.01 Ratings8.05 Ratings
Opportunity management8.01 Ratings8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)5.01 Ratings4.05 Ratings
Contract management8.01 Ratings5.05 Ratings
Interaction tracking8.01 Ratings9.05 Ratings
Territory management00 Ratings7.04 Ratings
Quote & order management00 Ratings6.03 Ratings
Channel / partner relationship management00 Ratings7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
EngageBay
8.5
1 Ratings
13% above category average
Pipeline CRM
7.8
3 Ratings
4% above category average
Case management7.01 Ratings7.03 Ratings
Help desk management10.01 Ratings8.21 Ratings
Call center management00 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
EngageBay
10.0
1 Ratings
28% above category average
Pipeline CRM
5.0
4 Ratings
41% below category average
Lead management10.01 Ratings8.04 Ratings
Email marketing10.01 Ratings2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
EngageBay
9.0
1 Ratings
17% above category average
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management10.01 Ratings3.04 Ratings
Billing and invoicing management8.01 Ratings5.53 Ratings
Reporting9.01 Ratings5.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
EngageBay
7.5
1 Ratings
1% below category average
Pipeline CRM
6.7
5 Ratings
13% below category average
Pipeline visualization8.01 Ratings5.05 Ratings
Customizable reports7.01 Ratings7.05 Ratings
Forecasting00 Ratings8.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
EngageBay
7.5
1 Ratings
1% below category average
Pipeline CRM
9.5
5 Ratings
23% above category average
Custom fields10.01 Ratings10.05 Ratings
Scripting environment5.01 Ratings8.21 Ratings
Custom objects00 Ratings10.05 Ratings
API for custom integration00 Ratings10.05 Ratings
Security
Comparison of Security features of Product A and Product B
EngageBay
10.0
1 Ratings
18% above category average
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability10.01 Ratings6.02 Ratings
Role-based user permissions10.01 Ratings6.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
EngageBay
9.0
1 Ratings
23% above category average
Pipeline CRM
4.6
3 Ratings
43% below category average
Marketing automation10.01 Ratings2.03 Ratings
Compensation management8.01 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
EngageBay
5.0
1 Ratings
40% below category average
Pipeline CRM
8.0
5 Ratings
7% above category average
Mobile access5.01 Ratings8.05 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
EngageBay
-
Ratings
Pipeline CRM
8.1
2 Ratings
11% above category average
Social data00 Ratings8.12 Ratings
Social engagement00 Ratings8.21 Ratings
Best Alternatives
EngageBayPipeline CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
EngageBayPipeline CRM
Likelihood to Recommend
10.0
(1 ratings)
7.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
10.0
(1 ratings)
9.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
EngageBayPipeline CRM
Likelihood to Recommend
EngageBay Inc.
I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
Read full review
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
Pros
EngageBay Inc.
  • Lead / customer tracking
  • Automated emails
  • Automations
Read full review
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
EngageBay Inc.
  • Landing pages
  • Livechat feature
  • Lead/customer integration
Read full review
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Read full review
Likelihood to Renew
EngageBay Inc.
No answers on this topic
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Read full review
Usability
EngageBay Inc.
EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
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PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
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Support Rating
EngageBay Inc.
Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
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PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
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Alternatives Considered
EngageBay Inc.
Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
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PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
Return on Investment
EngageBay Inc.
  • Improved lead management and helped build lead data by 4-5x in size
  • Helped improve investor base with 100-150% growth in investors by year 1
  • Generated dozens of calendar invites to call potential investors in first year
Read full review
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
ScreenShots