2 Ratings
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Score 7.2 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

A universal communication platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Enghouse Interactive Contact Centers
6.8
TELUS Cloud Contact Center (TC3)
8.3
Agent dashboard
Enghouse Interactive Contact Centers
8.0
TELUS Cloud Contact Center (TC3)
8.0
Validate callers
Enghouse Interactive Contact Centers
7.0
TELUS Cloud Contact Center (TC3)
7.0
Outbound response
Enghouse Interactive Contact Centers
8.0
TELUS Cloud Contact Center (TC3)
Call forwarding
Enghouse Interactive Contact Centers
6.0
TELUS Cloud Contact Center (TC3)
9.0
Warm transfer
Enghouse Interactive Contact Centers
4.0
TELUS Cloud Contact Center (TC3)
8.0
Predictive dialing
Enghouse Interactive Contact Centers
7.0
TELUS Cloud Contact Center (TC3)
Call tracking
Enghouse Interactive Contact Centers
8.0
TELUS Cloud Contact Center (TC3)
8.0
Multichannel integration
Enghouse Interactive Contact Centers
6.0
TELUS Cloud Contact Center (TC3)
Click-to-call (CTC)
Enghouse Interactive Contact Centers
TELUS Cloud Contact Center (TC3)
9.0
Interactive voice response
Enghouse Interactive Contact Centers
TELUS Cloud Contact Center (TC3)
9.0

Workforce Optimization (WFO)

Enghouse Interactive Contact Centers
7.4
TELUS Cloud Contact Center (TC3)
8.2
Inbound call routing
Enghouse Interactive Contact Centers
6.0
TELUS Cloud Contact Center (TC3)
9.0
Recording
Enghouse Interactive Contact Centers
6.0
TELUS Cloud Contact Center (TC3)
8.0
Call analytics
Enghouse Interactive Contact Centers
9.0
TELUS Cloud Contact Center (TC3)
8.0
Historical reporting
Enghouse Interactive Contact Centers
9.0
TELUS Cloud Contact Center (TC3)
8.0
Customer surveys
Enghouse Interactive Contact Centers
7.0
TELUS Cloud Contact Center (TC3)
Quality management
Enghouse Interactive Contact Centers
TELUS Cloud Contact Center (TC3)
8.0

Pros

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
Anonymous | TrustRadius Reviewer

Cons

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Hardware features
  • Some set up are not flexible
  • Cost
Anonymous | TrustRadius Reviewer

Alternatives Considered

Enghouse Interactive Contact Centers

No answers on this topic

TELUS Cloud Contact Center (TC3)

Shaw Smart Voice
Anonymous | TrustRadius Reviewer

Return on Investment

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

TELUS Cloud Contact Center (TC3)

  • Save on cost when combining other services
  • Easier to communicate with remote employees
Anonymous | TrustRadius Reviewer

Pricing Details

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TELUS Cloud Contact Center (TC3)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Enghouse Interactive Contact Centers
7.0
TELUS Cloud Contact Center (TC3)
8.0

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