Enghouse Interactive Contact Centers vs. TELUSCloud Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Enghouse Interactive Contact Centers
Score 6.1 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
TELUS Cloud Contact Center (TC3)
Score 5.1 out of 10
N/A
TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018.N/A
Pricing
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Enghouse Interactive Contact CentersTELUS Cloud Contact Center (TC3)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Top Pros
Top Cons
Features
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Enghouse Interactive Contact Centers
7.0
2 Ratings
17% below category average
TELUSCloud Contact Center
8.3
1 Ratings
0% below category average
Agent dashboard7.02 Ratings8.01 Ratings
Validate callers6.02 Ratings7.01 Ratings
Outbound response7.02 Ratings00 Ratings
Call forwarding9.02 Ratings9.01 Ratings
Click-to-call (CTC)6.01 Ratings9.01 Ratings
Warm transfer7.02 Ratings8.01 Ratings
Predictive dialing6.02 Ratings00 Ratings
Interactive voice response9.01 Ratings9.01 Ratings
REST APIs6.01 Ratings00 Ratings
Call scripts6.01 Ratings00 Ratings
Call tracking8.01 Ratings8.01 Ratings
Multichannel integration7.02 Ratings00 Ratings
CRM software integration7.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Enghouse Interactive Contact Centers
7.4
2 Ratings
11% below category average
TELUSCloud Contact Center
8.2
1 Ratings
0% below category average
Inbound call routing8.02 Ratings9.01 Ratings
Omnichannel inbound routing8.01 Ratings00 Ratings
Recording6.01 Ratings8.01 Ratings
Quality management8.01 Ratings8.01 Ratings
Call analytics8.02 Ratings8.01 Ratings
Historical reporting8.02 Ratings8.01 Ratings
Live reporting8.01 Ratings00 Ratings
Customer surveys6.02 Ratings00 Ratings
Customer interaction analytics7.01 Ratings00 Ratings
Best Alternatives
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Likelihood to Recommend
8.0
(3 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Enghouse Interactive Contact CentersTELUSCloud Contact Center
Likelihood to Recommend
Enghouse
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
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TELUS International
A universal communication platform
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Pros
Enghouse
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
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TELUS International
  • Easy to [manage] users
  • Easy to setup features
  • Multiple device/apps to access the services
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Cons
Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
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TELUS International
  • Hardware features
  • Some set up are not flexible
  • Cost
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Likelihood to Renew
Enghouse
Price. Easy to use. Support.
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TELUS International
No answers on this topic
Alternatives Considered
Enghouse
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
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TELUS International
Shaw Smart Voice
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Return on Investment
Enghouse
  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
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TELUS International
  • Save on cost when combining other services
  • Easier to communicate with remote employees
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ScreenShots