Epic EpicCare EMR vs. EHR 24/7 by Office Ally

Best for any medical clinic that is connected to a major medical center. Not good for stand-alone clinics or an EMR system in Spanish.

Incentivized

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Incentivized

• One centralized location for medical records review, retrieval, additions/updates, etc.
• User-friendly application.
• Well know in the field, therefore training is easier than with a foreign (unknown) system.

Incentivized

• User friendly
• Structure of the software
• paper less
• software is simple
• I can do almost all work with one software.

Incentivized

• Med Order simplification.
• Easy workflow.
• AI prediction.

Incentivized

• There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
• It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
• There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Incentivized

The Company normally responds to most requests. At times, however, the response times are longer than expected.

Incentivized

I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Incentivized

Better integration and workflow with multidisciplinary clinics. More hospitals have EPIC. Mobile use is easy - more platforms allow us to access data.

Incentivized

I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.

Incentivized

• I am not up to speed on the ROI for the product.
• The product is average in terms of what it provides our organization.

Incentivized

• Very positive
• It makes my work easy
• I can centralize my work to this software.

Incentivized