eClinicalWorks vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eClinicalWorks
Score 8.0 out of 10
N/A
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.N/A
Epic
Score 8.3 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
eClinicalWorksEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eClinicalWorksEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
eClinicalWorksEpic
Considered Both Products
eClinicalWorks
Epic
Chose Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Chose Epic
Epic has extensive features, options, customization and is truly a robust EMR software. As a user I can tell there has been much thought and effort into creating this software and they are constantly updating the technology to keep it user friendly. Epic can do more than any …
Top Pros
Top Cons
Features
eClinicalWorksEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
eClinicalWorks
5.1
18 Ratings
41% below category average
Epic
9.3
5 Ratings
19% above category average
Real-time eligibility verification5.117 Ratings8.94 Ratings
Claims management4.715 Ratings9.34 Ratings
Coding5.416 Ratings9.45 Ratings
Patient billing5.416 Ratings9.45 Ratings
Financial Reporting4.715 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
eClinicalWorks
3.4
22 Ratings
81% below category average
Epic
8.8
5 Ratings
10% above category average
Rule-based scheduling4.221 Ratings9.45 Ratings
Automated appointment reminders4.417 Ratings8.64 Ratings
Automated patient check-in2.117 Ratings8.93 Ratings
Multi-location support1.720 Ratings8.64 Ratings
Calendar interface4.617 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
eClinicalWorks
3.4
25 Ratings
72% below category average
Epic
9.1
5 Ratings
23% above category average
Charting / document management2.925 Ratings9.25 Ratings
Templates4.323 Ratings9.55 Ratings
Patient portal4.020 Ratings9.45 Ratings
Mobile/tablet support6.015 Ratings8.75 Ratings
Fax integration3.222 Ratings8.63 Ratings
Integration with other EMR and PM systems1.618 Ratings8.25 Ratings
Workflow automation1.623 Ratings9.93 Ratings
Speech recognition5.015 Ratings9.43 Ratings
Customization2.120 Ratings8.75 Ratings
E-prescribing3.123 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
eClinicalWorks
3.8
23 Ratings
75% below category average
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance8.022 Ratings9.25 Ratings
Role-based permission levels3.122 Ratings9.25 Ratings
Data backups and redundancy3.120 Ratings9.25 Ratings
Local mode / networking failsafe1.117 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
eClinicalWorks
2.1
22 Ratings
115% below category average
Epic
8.9
5 Ratings
13% above category average
Task tracking2.119 Ratings8.75 Ratings
Specialty-specific workflows2.120 Ratings8.95 Ratings
Multi-office / multi-physician capabilities2.121 Ratings8.95 Ratings
Best Alternatives
eClinicalWorksEpic
Small Businesses
athenaClinicals
athenaClinicals
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.6 out of 10
Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises
Epic
Epic
Score 8.3 out of 10
eClinicalWorks
eClinicalWorks
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eClinicalWorksEpic
Likelihood to Recommend
2.0
(25 ratings)
10.0
(6 ratings)
Likelihood to Renew
2.0
(1 ratings)
-
(0 ratings)
Usability
2.1
(4 ratings)
9.2
(4 ratings)
Performance
4.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
9.4
(5 ratings)
In-Person Training
2.0
(1 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
eClinicalWorksEpic
Likelihood to Recommend
eClinicalWorks
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
Read full review
Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Read full review
Pros
eClinicalWorks
  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
Read full review
Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Read full review
Cons
eClinicalWorks
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Read full review
Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Read full review
Likelihood to Renew
eClinicalWorks
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
Read full review
Epic
No answers on this topic
Usability
eClinicalWorks
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
Read full review
Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
Read full review
Performance
eClinicalWorks
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Read full review
Epic
No answers on this topic
Support Rating
eClinicalWorks
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
Read full review
Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Read full review
In-Person Training
eClinicalWorks
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
Read full review
Epic
No answers on this topic
Implementation Rating
eClinicalWorks
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Read full review
Epic
No answers on this topic
Alternatives Considered
eClinicalWorks
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
Read full review
Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Read full review
Return on Investment
eClinicalWorks
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Read full review
Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
Read full review
ScreenShots