What users are saying about
23 Ratings
6 Ratings
23 Ratings
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Score 8.5 out of 100
6 Ratings
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Score 7 out of 100

Likelihood to Recommend

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Medisoft

For smaller practices that do not bill insurance, Medisoft may be a bit more than they really need. However, if they desire the ability to track patient appointments and financials all in one place, as well as run detailed reports on practice data, this still may be a good option.
Lori Scarmardo | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Epic
9.1
Medisoft
7.2
Real-time eligibility verification
Epic
8.9
Medisoft
9.0
Claims management
Epic
9.3
Medisoft
8.0
Coding
Epic
9.1
Medisoft
7.0
Patient billing
Epic
9.3
Medisoft
7.0
Financial Reporting
Epic
8.8
Medisoft
5.0

Patient Scheduling

Epic
8.8
Medisoft
9.8
Rule-based scheduling
Epic
9.2
Medisoft
10.0
Automated appointment reminders
Epic
8.8
Medisoft
10.0
Automated patient check-in
Epic
8.8
Medisoft
10.0
Multi-location support
Epic
8.8
Medisoft
10.0
Calendar interface
Epic
8.5
Medisoft
9.0

Electronic Medical Records

Epic
8.8
Medisoft
8.8
Charting / document management
Epic
9.2
Medisoft
9.0
Templates
Epic
9.2
Medisoft
9.0
Patient portal
Epic
9.1
Medisoft
10.0
Mobile/tablet support
Epic
8.4
Medisoft
8.0
Fax integration
Epic
8.2
Medisoft
10.0
Integration with other EMR and PM systems
Epic
8.2
Medisoft
9.0
Workflow automation
Epic
8.8
Medisoft
7.0
Speech recognition
Epic
8.7
Medisoft
7.0
Customization
Epic
8.6
Medisoft
10.0
E-prescribing
Epic
9.1
Medisoft
9.0

Medical Security and Privacy

Epic
9.2
Medisoft
9.5
HIPAA compliance
Epic
9.4
Medisoft
10.0
Role-based permission levels
Epic
9.2
Medisoft
10.0
Data backups and redundancy
Epic
9.2
Medisoft
9.0
Local mode / networking failsafe
Epic
9.3
Medisoft
9.0

Workflow and Scale

Epic
8.8
Medisoft
8.3
Task tracking
Epic
8.5
Medisoft
8.0
Specialty-specific workflows
Epic
9.0
Medisoft
8.0
Multi-office / multi-physician capabilities
Epic
8.8
Medisoft
9.0

Pros

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Medisoft

  • Medisoft is relatively easy to use.
  • There are a lot of customizable features.
  • Training users on the product is not a long process because it is intuitive.
Lauren Benson | TrustRadius Reviewer

Cons

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Medisoft

  • Medisoft is hard to teach to new employees.
Katy Wilk | TrustRadius Reviewer

Usability

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Medisoft

Medisoft 8.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Epic

Epic 9.0
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Medisoft

No score
No answers yet
No answers on this topic

Alternatives Considered

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Medisoft

I prefer Medisoft due to ease of use, functionality and custom report features. In my experience with other software programs I found them to be either less user friendly or lacking in key features that we require for our particular practice.
Lori Scarmardo | TrustRadius Reviewer

Return on Investment

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Medisoft

  • Medisoft is a good product, but I feel the cost of assurance is too high.
  • With all the different components each being billed separately adds up quickly.
  • Keeping patient charts/bills up to date is pretty easy.
Lauren Benson | TrustRadius Reviewer

Pricing Details

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Medisoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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