What users are saying about
9 Ratings
5 Ratings
9 Ratings
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Score 8 out of 100
5 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Epic

Epic seems to be the EMR leader (Cerner may be a close second). Standardizing on a version and system for the whole organization is critical for ease of maintenance and use of data. Data and analytics considerations should be taken into account when deploying and customizing workflows, and standardizing across sites. Where possible, it can be beneficial for support and maintenance efforts.
Anonymous | TrustRadius Reviewer

Medisoft

For smaller practices that do not bill insurance, Medisoft may be a bit more than they really need. However, if they desire the ability to track patient appointments and financials all in one place, as well as run detailed reports on practice data, this still may be a good option.
Lori Scarmardo | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

Epic
7.8
Medisoft
7.2
Real-time eligibility verification
Epic
8.0
Medisoft
9.0
Claims management
Epic
8.0
Medisoft
8.0
Coding
Epic
8.0
Medisoft
5.0
Patient billing
Epic
8.0
Medisoft
5.0
Financial Reporting
Epic
7.0
Medisoft
9.0

Patient Scheduling

Epic
8.0
Medisoft
10.0
Rule-based scheduling
Epic
7.0
Medisoft
10.0
Automated appointment reminders
Epic
7.0
Medisoft
10.0
Automated patient check-in
Epic
8.0
Medisoft
10.0
Multi-location support
Epic
9.0
Medisoft
10.0
Calendar interface
Epic
9.0
Medisoft
10.0

Electronic Medical Records

Epic
8.1
Medisoft
7.7
Charting / document management
Epic
9.0
Medisoft
9.0
Templates
Epic
9.0
Medisoft
6.0
Patient portal
Epic
8.0
Medisoft
8.0
Mobile/tablet support
Epic
7.0
Medisoft
8.0
Integration with other EMR and PM systems
Epic
8.0
Medisoft
9.0
Workflow automation
Epic
8.0
Medisoft
8.0
Speech recognition
Epic
7.0
Medisoft
8.0
Customization
Epic
9.0
Medisoft
10.0
E-prescribing
Epic
8.0
Medisoft
7.0
Fax integration
Epic
Medisoft
4.0

Medical Security and Privacy

Epic
8.8
Medisoft
9.0
HIPAA compliance
Epic
9.0
Medisoft
9.0
Role-based permission levels
Epic
9.0
Medisoft
9.0
Data backups and redundancy
Epic
9.0
Medisoft
9.0
Local mode / networking failsafe
Epic
8.0
Medisoft
9.0

Workflow and Scale

Epic
8.7
Medisoft
8.0
Task tracking
Epic
8.0
Medisoft
8.0
Specialty-specific workflows
Epic
9.0
Medisoft
8.0
Multi-office / multi-physician capabilities
Epic
9.0
Medisoft
8.0

Pros

Epic

  • Consistent upgrade cadence.
  • Breadth of capabilities.
Anonymous | TrustRadius Reviewer

Medisoft

  • Billing is outstanding.
  • Running patient reports is quick and easy.
  • Linking to office hours never has issues.
Katy Wilk | TrustRadius Reviewer

Cons

Epic

  • Support cases can be slow to resolve issues.
  • Dedicated support staff turnover every year.
Anonymous | TrustRadius Reviewer

Medisoft

  • I would like to see an option that allows the user to mark a claim as "crossed over to secondary" when posting primary payments. Ideally there would be a button or box to tick, which would then mark the claim as crossed over and also mark the secondary claim as sent. This process must currently be done manually and can be quite tedious and time consuming. If we do not go through and mark these crossed over claims as sent before sending a batch of secondary claims, we typically end up with quite a few "duplicate claim" rejections.
  • I would like to be able to tie one guarantor account to multiple patient accounts and have a listing of those patient accounts pop up (or otherwise be visible) whenever the guarantor account is accessed. This can be a frustrating issue when you have 2 or more children from the same family as patients and need to be able to assign the same guarantor for each. While it is currently possible to assign the same guarantor to more than one account, the system fails to pull information from each account when printing statements, resulting in incorrect balances being reported on guarantor driven statements.
  • I would like to have a print option available for more areas within Medisoft. For instance, I would love to be able to print the list of "ready to bill" claims directly from the Claim Management screen. It would also be quite useful to be able to print the transaction notes associated with individual claims.
Lori Scarmardo | TrustRadius Reviewer

Support Rating

Epic

Epic 7.0
Based on 1 answer
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Anonymous | TrustRadius Reviewer

Medisoft

No score
No answers yet
No answers on this topic

Alternatives Considered

Epic

No answers on this topic

Medisoft

Great reviews and having been using it for so long
Katy Wilk | TrustRadius Reviewer

Return on Investment

Epic

  • Standard EMR for all location.
  • High associated staff and support cost.
Anonymous | TrustRadius Reviewer

Medisoft

No answers on this topic

Pricing Details

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Medisoft

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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