Epicor Eagle vs. Retail Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor Eagle
Score 8.3 out of 10
N/A
The Epicor Eagle N Series is Epicor's present comprehensive retail software system built around features such as multichannel sales, a point-of-sale system, and inventory and merchandising management.N/A
Retail Pro
Score 7.3 out of 10
N/A
Retail Pro is a retail management offering from Retail Pro International headquartered in Folsom, California.N/A
Pricing
Epicor EagleRetail Pro
Editions & Modules
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Offerings
Pricing Offerings
Epicor EagleRetail Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Epicor EagleRetail Pro
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Medium-sized Companies

No answers on this topic

Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
Epicor EagleRetail Pro
Likelihood to Recommend
9.6
(8 ratings)
6.0
(2 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
10.0
(1 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Epicor EagleRetail Pro
Likelihood to Recommend
Epicor Software
My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.
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Retail Pro International
Centralized control of stores and we are able to manage different taxes, promotions based on the region. With more than 200 prices retail pro help us manage different prices for an item.
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Pros
Epicor Software
  • Mobile applications like Mobile Manager, Mobile Lookup, and Pricing Planner put resources in the palm of your hand to use in the store, at trade shows, or at your competition.
  • Eagle N has powerful promotional tools with Dynamic Promotions to keep your Marketing fresh and current.
  • By combining Compass Analytics with Eagle N you can create almost any query, simple of difficult. This powerful tool lets you simplify difficult research, you can easily find a customer's receipt from ten years ago.
  • Functions like ITR (Inventory Tracking Record) ICL (Inventory Change Log) let you quickly determine the electronic history of a sku. It allows you to see what, why, how and who changed a record.
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Retail Pro International
  • The capability of interface customization.
  • Good for small retailers.
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Cons
Epicor Software
  • Adding the same SKU in 2 different lines does not work in Eagle N Series.
  • In the IMU function, I would like to have the SKU field drill down to show the last 5 SKUs I was working on.
  • I would like to see the check printing feature simplified.
  • I would like to have more choices of fields that could print on our invoices.
  • In POS, it would be nice to have an easy viewer available to see what A/R customers owe.
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Retail Pro International
  • Serial number tracking and reporting.
  • Serial/Batch based selling price.
  • Online reports.
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Likelihood to Renew
Epicor Software
Eagle N series is a great tool. It really compliments the Eagle 4 Windows. The additional features are really nice to have. You can never have too much information. It helps me make better, wiser decisions. Eagle N allows compass functions without having to leave what function I'm in and see the additional information. GREAT TOOL!
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Retail Pro International
First thing, all of my business users are happy with the usability and reliability of retail pro. Users are able to get what they want to run the business positively. We are able to customize the solution any time based on the business requirements. Finally after working on different solutions we found a solution that works with little support.
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Usability
Epicor Software
There is a lot of information provided in Epicor. From Simple viewers to detailed information for the owner of the company, there is a lot of information. Also, let me mention, the Audit information. From a simple sku change to deletions, everything is recorded in an audit trail. It really helps to stop a thief or simply help you see what you did so you can undo it. Epicor also has a great security system. Their security bits allow you to decide who can perform what function. There are a lot of options to the funtions. This allows you to customize functions to your operation. We are not all alike!
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Retail Pro International
No answers on this topic
Support Rating
Epicor Software
When I call in for support, they connect to my problem, view my computer with me and walk me through a solution and fixing the problem. They educate you and explain in simple terms what they are doing, how and why they fix it. This way, you understand and feel more confident moving forward and I am more efficient using the functions next time. They really are very patient.
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Retail Pro International
Retail pro is a solution which needs minimum support, so we can concentrate on other productive work. Worst case if there is any problem our well trained Zimson team is able to handle it on time. Thanks Retail Pro for its world class support and training system. No wonder why all top retail brands use Retail Pro for its POS operations.
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Implementation Rating
Epicor Software
The process, from my point of view, was handled very well. It was a smooth transaction with lots of support both on site and by phone. All questions were answered and everything was explained each step of the way. A lot of information and support were provided including decisions on options and securities.
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Retail Pro International
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Alternatives Considered
Epicor Software
We were already Eagle customers when a guru from our parent company recommended we switch some of the computers on the system over to N Series. Now that I primarily use N Series, it is especially when I find myself on a computer that does not have it, that I realize how much more intuitive N Series seems to be set up.
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Retail Pro International
N/A. I wish we could switch to other products.
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Return on Investment
Epicor Software
  • Epicor does provide almost a real time reporting dashboard so we have insight into our sales data and numbers necessary to make price changes if needed that have affected our bottom line and GM.
  • Our insight into certain products and the cost drivers continues to improve with the GM detail capabilities in business advisor.
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Retail Pro International
  • It decreased the home office's efficiency because it runs too slow and always crashes.
  • At the store level, it causes cash over short/duplicate charge issues when it crashes.
  • For the inventory and planning department, it impacted the accuracy of inventory level due to the lack of functions.
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