Epicor HCM (discontinued) vs. Toast Payroll & Team Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Epicor HCM (discontinued)
Score 8.1 out of 10
N/A
Epicor HCM supplied human resource management system (HRMS) capabilities, but Epicor has stopped offering this functionality and company's HR applications are no longer available.N/A
Toast Payroll & Team Management
Score 7.6 out of 10
N/A
Toast Payroll & Team Management offers HR, payroll, and benefits solutions to meet a variety of restaurant needs. It is based on the former StratEx product, developed by the company of the same name in Chicago that was acquired by Toast July 2019.N/A
Pricing
Epicor HCM (discontinued)Toast Payroll & Team Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Epicor HCM (discontinued)Toast Payroll & Team Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Epicor HCM (discontinued)Toast Payroll & Team Management
Top Pros
Top Cons
Features
Epicor HCM (discontinued)Toast Payroll & Team Management
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
9 Ratings
24% above category average
Toast Payroll & Team Management
-
Ratings
Employee demographic data10.09 Ratings00 Ratings
Employment history10.09 Ratings00 Ratings
Job profiles and administration10.08 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.10.09 Ratings00 Ratings
Organizational charting10.05 Ratings00 Ratings
Organization and location management10.08 Ratings00 Ratings
Compliance data (COBRA, OSHA, etc.)10.04 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
7 Ratings
22% above category average
Toast Payroll & Team Management
8.1
3 Ratings
0% above category average
Pay calculation10.04 Ratings8.43 Ratings
Support for external payroll vendors10.07 Ratings7.02 Ratings
Off-cycle/On-Demand payment10.01 Ratings8.01 Ratings
Benefit plan administration10.07 Ratings7.63 Ratings
Direct deposit files10.05 Ratings9.03 Ratings
Salary revision and increment management10.06 Ratings8.63 Ratings
Reimbursement management10.02 Ratings8.22 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Epicor HCM (discontinued)
9.0
7 Ratings
11% above category average
Toast Payroll & Team Management
-
Ratings
Approval workflow10.06 Ratings00 Ratings
Balance details8.07 Ratings00 Ratings
Annual carry-forward and encashment9.05 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Epicor HCM (discontinued)
9.8
8 Ratings
19% above category average
Toast Payroll & Team Management
-
Ratings
View and generate pay and benefit information9.07 Ratings00 Ratings
Update personal information10.08 Ratings00 Ratings
View company policy documentation10.06 Ratings00 Ratings
Employee recognition10.02 Ratings00 Ratings
View job history10.06 Ratings00 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Toast Payroll & Team Management
-
Ratings
Tracking of all physical assets10.04 Ratings00 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Epicor HCM (discontinued)
7.0
9 Ratings
8% below category average
Toast Payroll & Team Management
-
Ratings
Report builder8.09 Ratings00 Ratings
Pre-built reports6.09 Ratings00 Ratings
Ability to combine HR data with external data7.08 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
22% above category average
Toast Payroll & Team Management
-
Ratings
New hire portal10.03 Ratings00 Ratings
Manager tracking tools10.03 Ratings00 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
20% above category average
Toast Payroll & Team Management
-
Ratings
Corporate goal setting10.03 Ratings00 Ratings
Individual goal setting10.04 Ratings00 Ratings
Line-of sight-visibility10.03 Ratings00 Ratings
Performance tracking10.04 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Epicor HCM (discontinued)
9.2
4 Ratings
15% above category average
Toast Payroll & Team Management
-
Ratings
Performance plans10.04 Ratings00 Ratings
Performance improvement plans10.03 Ratings00 Ratings
Review status tracking10.04 Ratings00 Ratings
Review reminders7.04 Ratings00 Ratings
Multiple review frequency9.03 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Epicor HCM (discontinued)
10.0
3 Ratings
24% above category average
Toast Payroll & Team Management
-
Ratings
Create succession plans/pools10.01 Ratings00 Ratings
Candidate ranking10.03 Ratings00 Ratings
Candidate search10.03 Ratings00 Ratings
Candidate development10.01 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Epicor HCM (discontinued)
10.0
4 Ratings
25% above category average
Toast Payroll & Team Management
-
Ratings
Job Requisition Management10.04 Ratings00 Ratings
Company Website Posting10.03 Ratings00 Ratings
Publish to Social Media10.01 Ratings00 Ratings
Job Search Site Posting10.02 Ratings00 Ratings
Duplicate Candidate Prevention10.03 Ratings00 Ratings
Applicant Tracking10.04 Ratings00 Ratings
Notifications and Alerts10.04 Ratings00 Ratings
Best Alternatives
Epicor HCM (discontinued)Toast Payroll & Team Management
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Epicor HCM (discontinued)Toast Payroll & Team Management
Likelihood to Recommend
9.0
(12 ratings)
6.4
(3 ratings)
Likelihood to Renew
10.0
(2 ratings)
-
(0 ratings)
Usability
7.0
(2 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(4 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
7.1
(2 ratings)
-
(0 ratings)
Product Scalability
8.6
(3 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Epicor HCM (discontinued)Toast Payroll & Team Management
Likelihood to Recommend
Discontinued Products
While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing. The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
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Toast
I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.
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Pros
Discontinued Products
  • Security is always an issue with payroll/HR software. Security in Epicor HCM is very robust. In our manufacturing facility it is important that supervisors have access to their employee's information and the software allows me to limit access to only the correct department. There is also menu security that will allow me to remove access to features by user and grant access only to what they require to do the job.
  • This software is the repository for many different types of employee information. For example in the past we have tracked skills training by employee in either an Access database or an Excel spreadsheet. We are currently in the process of loading individual employee skill information which will allow us to query the database to pull any information that is not already a canned report in the system.
  • Payroll tax reports are handled by the system seamlessly. In our old system I had to keep confidential employees in a different "company" which meant I had to combine the two companies and do quarterly and year end tax reporting manually. The confidential flag in Epicor HCM allows me to utilize reports directly from the system and also creates the files needed to file online for both my quarterly SUI and W-2 reporting to SSA at year end.
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Toast
  • Tip splitting
  • Payroll by class
  • Specific reports
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Cons
Discontinued Products
  • Administrative set-up is a nightmare --> Set-up such as e-mail templates (routing, candidate communication, alerts) and configuring security rights for users, includes looking at list of approximately 100 fields some of which seem like duplicates. Interestingly, you may find that the field you need is missing. You'll need to create a work-around or pay Professional Services to get it set-up correctly, even though they should logically be available. Another alternative is that you need to go to an obscure task under Utilities that you've never used before so you can uncheck a box.
  • Auto alerts seem like a great idea, but the set-up is limited in such a way that you will probably need a Filter SQL statement to get it the way you want. (Ex: No way on the birthday alert to simply filter to active employees. Get ready to send out over 500 alerts for ALL employees and dependents.) You can either ask someone in your IT department or again, go to Professional Services ($$$).
  • Routing also seems like a great idea but if you make too many changes in the routing set-up, it errors out and doesn't allow you to submit changes. Instead you must make only a few changes, submit, then go to the task again. Efficiency is not a concern for HCM. If you have more than 5-10 routes in the system for certain tasks, this can slow down the entire routing page, making you wait between 20-40 seconds to approve and go to the next route. This will make for a fun time during your annual review process when you've got 100+ reviews routed to you.
  • Epicor staff (except for customer support) are salespeople--first and foremost --> Glassdoor reviews show that Epicor "emphasizes billable hours above all else" -- we've experienced this firsthand. Most account managers, implementation and interface consultants will try get you on the phone (at a whopping $100-$300/hr) to talk about nothing and avoid delivering what you've paid them for. If they're not doing that, they may just ignore your e-mails and never get back to you.
  • Unreliable customer support --> Customer support staff seems understaffed and sometimes lack technical knowledge. Not surprising considering that HCM is so convoluted and frustrating. Even the most expert support reps are stumped by questions--the system is just that confusing. Sometimes there is no resolution at all so your call is turned into a service change request. Then you cross your fingers and hope it gets addressed in the next upgrade. I submitted one support call over two months ago. It is still open. Sadly that is not out of the norm.
  • Unexplainable errors in interfaces --> Payroll and benefits interfaces have been unreliable. Employee data changes are dropped with no explanation; ergo, there is no possible solution. Unless of course you want your benefits consultant to spend several hours ($$$) researching it or very, very slowly talking you through it over the phone.
  • Customizations that keep on breaking and breaking and breaking --> HCM releases updates almost twice a year, with "new and improved" features. Sometimes the features don't work, as if the software was updated without any testing or foresight. You'll find that customizations you've paid for have broken inexplicably and need to be re-done. Of course you will be charged for the extra hours needed to fix the customizations.
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Toast
  • HR - We used to receive HR support and that is something that we really miss.
  • StratEx was also our broker so made the health care side of things seamless and we miss that too.
  • Support - Sometimes the support we get is lacking or we get different answers from different people.
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Likelihood to Renew
Discontinued Products
I just recently lost my job after 16 years, and purposely sought out a position where I could continue to work with HCM. I am now in a similar role to what I was in before, and can continue the same type of work and enhancements that I did at my other company.
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Toast
No answers on this topic
Usability
Discontinued Products
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel. Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
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Toast
No answers on this topic
Reliability and Availability
Discontinued Products
The product was always available.
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Toast
No answers on this topic
Performance
Discontinued Products
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
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Toast
No answers on this topic
Support Rating
Discontinued Products
There have been a lot of issues with it at first, but we've been figuring a lot of them out on our own. Needing patches to the program though is something that I didn't expect to happen as often as it does.
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Toast
No answers on this topic
In-Person Training
Discontinued Products
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
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Toast
No answers on this topic
Implementation Rating
Discontinued Products
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
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Toast
No answers on this topic
Alternatives Considered
Discontinued Products
Epicor pales in comparison to the HRIS and report building systems listed above. Unfortunately, Epicor was implemented prior to my joining the organization. From what I was told, Epicor was chosen because of its ability to be customizable to any industry. However, what we have learned is that this isn't the whole truth. While Epicor might be able to customize to your specific industry with creating certain data fields, it still cannot function properly to meet the needs of your respective industry. For example, my industry is education. There are numerous grant propasals that we send that require specific demographic information. Consequently, when we try to run a report in Epicor, that information is never captured with accuracy which makes sending these reports for grants a herculean task, especially when these donors question our data.
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Toast
Without a doubt, StratEx wins. Against all the major players in the HRS/HRIS industry, StratEx's biggest win is cost, both implementation and ongoing costs. The other's we evaluated offered tons of flashy things that most companies don't really need. When it was all said it done, we looked at what we needed and what we will need and determined that there is no reason to pay for a "big" brand name and be a small fish in their large ponds. I cannot imagine there is a company that would need anything StratEx doesn't offer. And, when it came down to it, all the major players came down from their original proposals by $100,000 or more to be more competitive with StratEx and we still went with StratEx. They've kept every promise, they've always been available, and they know where they are going as a company.
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Scalability
Discontinued Products
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
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Toast
No answers on this topic
Return on Investment
Discontinued Products
  • Epicor HCM had a positive impact on our ROI by matching the right employees to specific roles based on their set of skills and competencies.
  • The tool positively impacted the performance and efficiencies throughout the different corporate departments.
  • It could have a negative impact on user satisfaction when it comes to support and response time.
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Toast
  • Great reports and analytics
  • Moderately high fees
  • Convenience
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ScreenShots