What users are saying about
38 Ratings
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Score 8 out of 100

Likelihood to Recommend

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Episerver Digital Commerce
5.5
Product catalog & listings
Episerver Digital Commerce
5.6
Product management
Episerver Digital Commerce
4.9
Bulk product upload
Episerver Digital Commerce
4.2
Branding
Episerver Digital Commerce
6.1
Mobile storefront
Episerver Digital Commerce
6.2
Product variations
Episerver Digital Commerce
6.4
Website integration
Episerver Digital Commerce
4.9
Visual customization
Episerver Digital Commerce
5.6
CMS
Episerver Digital Commerce
5.5

Online Shopping Cart

Episerver Digital Commerce
6.6
Abandoned cart recovery
Episerver Digital Commerce
6.8
Checkout user experience
Episerver Digital Commerce
6.4

Online Payment System

Episerver Digital Commerce
6.7
eCommerce security
Episerver Digital Commerce
6.7

eCommerce Marketing

Episerver Digital Commerce
6.4
Promotions & discounts
Episerver Digital Commerce
7.5
Personalized recommendations
Episerver Digital Commerce
5.6
SEO
Episerver Digital Commerce
6.2

eCommerce Business Management

Episerver Digital Commerce
5.1
Multi-site management
Episerver Digital Commerce
6.8
Order processing
Episerver Digital Commerce
5.1
Inventory management
Episerver Digital Commerce
5.3
Shipping
Episerver Digital Commerce
3.9
Custom functionality
Episerver Digital Commerce
4.5

Pros

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Support Rating

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Return on Investment

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Episerver Digital Commerce
6.5

Likelihood to Renew

Episerver Digital Commerce
4.6

Usability

Episerver Digital Commerce
4.5

Support Rating

Episerver Digital Commerce
8.2

Implementation Rating

Episerver Digital Commerce
2.7

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