38 Ratings
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Score 8 out of 100
67 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Episerver Digital Commerce
5.5
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Episerver Digital Commerce
5.6
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product management
Episerver Digital Commerce
4.9
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Bulk product upload
Episerver Digital Commerce
4.2
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Branding
Episerver Digital Commerce
6.1
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Mobile storefront
Episerver Digital Commerce
6.2
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product variations
Episerver Digital Commerce
6.4
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Website integration
Episerver Digital Commerce
4.9
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Episerver Digital Commerce
5.6
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Episerver Digital Commerce
5.5
SAP Commerce Cloud (formerly SAP Hybris)
7.2

Online Shopping Cart

Episerver Digital Commerce
6.6
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Abandoned cart recovery
Episerver Digital Commerce
6.8
SAP Commerce Cloud (formerly SAP Hybris)
7.4
Checkout user experience
Episerver Digital Commerce
6.4
SAP Commerce Cloud (formerly SAP Hybris)
8.5

Online Payment System

Episerver Digital Commerce
6.7
SAP Commerce Cloud (formerly SAP Hybris)
8.8
eCommerce security
Episerver Digital Commerce
6.7
SAP Commerce Cloud (formerly SAP Hybris)
8.8

eCommerce Marketing

Episerver Digital Commerce
6.4
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Episerver Digital Commerce
7.5
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Personalized recommendations
Episerver Digital Commerce
5.6
SAP Commerce Cloud (formerly SAP Hybris)
8.5
SEO
Episerver Digital Commerce
6.2
SAP Commerce Cloud (formerly SAP Hybris)
7.8

eCommerce Business Management

Episerver Digital Commerce
5.1
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Multi-site management
Episerver Digital Commerce
6.8
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Order processing
Episerver Digital Commerce
5.1
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Episerver Digital Commerce
5.3
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Shipping
Episerver Digital Commerce
3.9
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Custom functionality
Episerver Digital Commerce
4.5
SAP Commerce Cloud (formerly SAP Hybris)
7.5

Pros

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Support Rating

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Anonymous | TrustRadius Reviewer

Return on Investment

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Better high volume sales management
  • Fewer abandoned carts during high traffic sales events
  • Savings on development as the product can be used “out of the box”.
  • Quick business decisions can be made to change e-commerce approach based on the analytical output of the product
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Episerver Digital Commerce
6.5
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Likelihood to Renew

Episerver Digital Commerce
4.6
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Episerver Digital Commerce
4.5
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Support Rating

Episerver Digital Commerce
8.2
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Episerver Digital Commerce
2.7
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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