What users are saying about
38 Ratings
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Score 8 out of 100
119 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Sitecore

Great for companies that are looking to create customized, tailored content solutions and be willing to put in the hard work and effort to maximize the value out of the tool. If your company is just looking for very basic content management without all the bells and whistles, I'd recommend looking elsewhere for less [money].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Episerver Digital Commerce
5.5
Sitecore
Product catalog & listings
Episerver Digital Commerce
5.6
Sitecore
Product management
Episerver Digital Commerce
4.9
Sitecore
Bulk product upload
Episerver Digital Commerce
4.2
Sitecore
Branding
Episerver Digital Commerce
6.1
Sitecore
Mobile storefront
Episerver Digital Commerce
6.2
Sitecore
Product variations
Episerver Digital Commerce
6.4
Sitecore
Website integration
Episerver Digital Commerce
4.9
Sitecore
Visual customization
Episerver Digital Commerce
5.6
Sitecore
CMS
Episerver Digital Commerce
5.5
Sitecore

Online Shopping Cart

Episerver Digital Commerce
6.6
Sitecore
Abandoned cart recovery
Episerver Digital Commerce
6.8
Sitecore
Checkout user experience
Episerver Digital Commerce
6.4
Sitecore

Online Payment System

Episerver Digital Commerce
6.7
Sitecore
eCommerce security
Episerver Digital Commerce
6.7
Sitecore

eCommerce Marketing

Episerver Digital Commerce
6.4
Sitecore
Promotions & discounts
Episerver Digital Commerce
7.5
Sitecore
Personalized recommendations
Episerver Digital Commerce
5.6
Sitecore
SEO
Episerver Digital Commerce
6.2
Sitecore

eCommerce Business Management

Episerver Digital Commerce
5.1
Sitecore
Multi-site management
Episerver Digital Commerce
6.8
Sitecore
Order processing
Episerver Digital Commerce
5.1
Sitecore
Inventory management
Episerver Digital Commerce
5.3
Sitecore
Shipping
Episerver Digital Commerce
3.9
Sitecore
Custom functionality
Episerver Digital Commerce
4.5
Sitecore

Security

Episerver Digital Commerce
Sitecore
7.2
Role-based user permissions
Episerver Digital Commerce
Sitecore
7.2

Platform & Infrastructure

Episerver Digital Commerce
Sitecore
7.0
API
Episerver Digital Commerce
Sitecore
5.3
Internationalization / multi-language
Episerver Digital Commerce
Sitecore
8.7

Web Content Creation

Episerver Digital Commerce
Sitecore
5.5
WYSIWYG editor
Episerver Digital Commerce
Sitecore
5.2
Code quality / cleanliness
Episerver Digital Commerce
Sitecore
5.3
Admin section
Episerver Digital Commerce
Sitecore
5.4
Page templates
Episerver Digital Commerce
Sitecore
5.2
Library of website themes
Episerver Digital Commerce
Sitecore
5.1
Mobile optimization / responsive design
Episerver Digital Commerce
Sitecore
5.3
Publishing workflow
Episerver Digital Commerce
Sitecore
7.1
Form generator
Episerver Digital Commerce
Sitecore
5.4

Web Content Management

Episerver Digital Commerce
Sitecore
5.4
Content taxonomy
Episerver Digital Commerce
Sitecore
5.4
SEO support
Episerver Digital Commerce
Sitecore
5.2
Bulk management
Episerver Digital Commerce
Sitecore
5.2
Availability / breadth of extensions
Episerver Digital Commerce
Sitecore
4.2
Community / comment management
Episerver Digital Commerce
Sitecore
7.2

Pros

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Sitecore

  • Personalisation of advertising banners based upon knowledge of the customer, like location or previous searches enables us to target customers with products and offers that they are more likely to engage with, which has been done to good effect.
  • The use of Sitecore for content management enables the business and design team to perform changes to things, like images, content and page structure, which would otherwise have required a code release, which is costly in terms of man power.
  • The A/B testing in Sitecore is good because it allows us to statistically verify minor changes to the site - like advert changes or component ordering on the page - as to whether or not they positively impact conversion.
Anonymous | TrustRadius Reviewer

Cons

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Sitecore

  • Sitecore is Customer Engagement Platform. It comes with lots of features (e.g. Authoring, Analytics, personalization, A/B Test, Webforms for marketers etc), But, most of them are not being used by many clients. If you are really looking for just CMS (only authoring and publishing), then I don't think Sitecore is a way to go.
  • You need to have a strong Sitecore certified developer base to manage the Sitecore platform (if you are using all features). It's the same case with others. But, finding a Sitecore certified (costs $$) developer is tough in the market. Now the market is growing (thanks to Sitecore promotional events) and Sitecore is gaining popularity, It may be easy to find such developers in the future. If you want to leverage most out of the Sitecore community you need to be a Sitecore certified developer.
  • Sitecore comes with lots of built-in features and marketplace components. I feel this puts in a little tricky situation. It gives an opportunity for a normal developer to use some of the free marketplace module, which may or may not be supported in a future version of Sitecore. which may put the entire platform in risk to upgrade to latest Sitecore version. You need to have a proper process to control and validate the marketplace components before using them.
Laxmi Srinivas Samayamantri | TrustRadius Reviewer

Likelihood to Renew

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Sitecore

Sitecore 9.0
Based on 9 answers
Sitecore has proven that it can deliver on its promise of a robust, reliable enterprise CMS solution with plenty of features. Also, they keep updating it with more and better features. Now that we are highly trained on it we have started on getting the most out of it and we plan to keep doing more of that in the future.
Anonymous | TrustRadius Reviewer

Usability

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Sitecore

Sitecore 7.3
Based on 4 answers
With any platform that offers so much capability, usability will naturally be more challenging. Sitecore does an admirable job and made massive strides in version 8, but at some times offers too many ways to achieve the same task allows users to sometimes take a path less efficient than the preferred path.
Aaron Branson | TrustRadius Reviewer

Support Rating

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Sitecore

Sitecore 9.1
Based on 3 answers
Sitecore Support is very knowledgeable and helpful. We have raised a number of issues with them and they rarely fail to come up with an acceptable solution.
Anonymous | TrustRadius Reviewer

Online Training

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Sitecore

Sitecore 10.0
Based on 1 answer
Sitecore captures and remembers every single interaction your customers and prospects have in any part of the system, allowing you to build comprehensive, ever-learning profiles of each individual. From email marketing, to social media, to online shopping, Sitecore remembers where each interaction left off so you can automatically continue the conversation. Sitecore helps you manage your content for each and every experience your customers enjoy. Customize what content you want and the system will take care of how it's displayed.
Anonymous | TrustRadius Reviewer

Implementation Rating

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Sitecore

Sitecore 9.1
Based on 3 answers
Make sure you work with a partner that can help you take advantage of the entire platform. Specifically we see a lot of customers not taking advantage of Sitecore DMS and thus missing a huge opportunity. Sitecore is a platform that is meant to be constantly optimized and improved upon.
Chris Spears, CMTO | TrustRadius Reviewer

Alternatives Considered

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Sitecore

The decision to select Sitecore was not ultimately mine, but the fact that we were able to leverage in-house Microsoft .Net (C#) experience on a platform that had a library of extensions, but also allowed us to customize and keep private our confidential IP has been a big help. When you see a SharePoint site or a Drupal site you can usually tell "oh this is a MS SharePoint site", but with Sitecore the ability to customize and have different views even different components based on device type makes Sitecore a clear winner.
Anonymous | TrustRadius Reviewer

Return on Investment

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Sitecore

  • ROI depends so much on implementation. Its would be difficult to comment in a positive or negative regarding CMS product to direct ROI. A non-technical user would be surprised at what a basic installation of Sitecore looks like. "Hello World" comes to mind. With that in mind we can look at two things, Sitecore Support and Sitecore Partners.
  • Certified Internal Developers and Sitecore Support: This depends on the qualifications of your existing departments regarding implementing a enterprise CMS. No experience to some experience, this is a no brainer, rigorously vet top and middle partners and hire one to lead this effort. If your experienced still hire a partner and vet them but hire a middle to small partner and have them help, not lead.
  • "Sitecore Window": You could equate Sitecore in some implementation as throwing expensive parts at a car problem. If your business requirements and data consumption needs are not within this cost window then in the end on paper it will be difficult to see ROI or that there just wasn't a return. Then it will be time to look at other lower cost alternatives The initial cost is just the start. Over engineering and expensive horizontal integration partners can cost someone a promotion or job.
  • If your content workflows are complex, sites rendering data requirements are large and performance and scalability are paramount. Sitecore should be in your top 3.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sitecore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Episerver Digital Commerce
6.5
Sitecore
5.3

Likelihood to Renew

Episerver Digital Commerce
4.6
Sitecore
9.0

Usability

Episerver Digital Commerce
4.5
Sitecore
7.3

Support Rating

Episerver Digital Commerce
8.2
Sitecore
9.1

Online Training

Episerver Digital Commerce
Sitecore
10.0

Implementation Rating

Episerver Digital Commerce
2.7
Sitecore
9.1

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