EPM Live vs. ServiceNow IT Business Management

I think EPM Live might be the right solution for a much smaller company, who does mainly business to business material sales. As a software company with a ramped subscription model and heavy use of Salesforce, it was not well suited to our business.

Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.

Incentivized

• Fantastic project management features
• Cost and Resource management features more than paid for the software
• Social Collaboration tools improve communication between departments

• Creating Requests
• Knowledge base article
• Hassle free UI

Incentivized

• This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.

• New UI is bad. Transition is not liked by users
• Notifications can be improved. The mail notifications are little off
• Category changes are not supposed to be hard

Incentivized

The product is just not fitting our needs so we are looking at other alternatives. The system has gone down 3 times in the last 6 months and was down for at least half a day, timesheets have duplicate tasks, and it takes too long to save and submit. When trying to process updates it randomly changes our dates so we have to go back and fix them, sometimes tasks are lost and the system is just very confusing and hard to manipulate

Incentivized

We get support when needed.

Incentivized

EPM was easier to use, with better and simpler UI. The product was also a great combination of price and functionality compared to other tools

Incentivized

Salesforce Appex Microfocus ITOM and related

Incentivized

• We had to pay EPM for a solution that was, for our business, unusable
• We gained much needed experience in working with third party software vendors

• Best ITSM tool
• Clean UI
• Deployment is easy

Incentivized