Likelihood to Recommend
It has almost no effect on PC operation and can be used as usual. The security detection can be programmed according to the usage time, so it can be configured. The low price is easy to introduce. Then, if the number of additional licenses increases, it will be discounted, so it is suitable for the corporate introduction. Regular updates are available, so you can rest assured.
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The product works great when I have to quarantine a mass email attack. Seems students are always susceptible to email base attacks, we are no different, but when one occurs on a mass email basis I can very easy and quickly block/quarantine those emails either by sender, domain, or URL or all three if need be. We have played with the data loss component but it is hard to do anything but "monitor" because there are way too many false positives. Such as with SSNs and bank routing numbers, but I figure any solution provider would experience the same problem. However, even with monitor and notification only, it is useful to make our users aware they are potentially sending personal information.
Read full review Pros ESET provides comprehensive, transparent protection for my MacOS devices without interfering with the efficiency of my operating system. It's easy to install, configure (default settings are great for just about everyone), and update. ESET's customer communications, including a very detailed knowledge base online, make it clear I've chosen the right antivirus solution! Read full review Provides a great summarized view of all user end-points via a web-based portal Provides a simple but strong policy format for users and computers Fairly light agent installed on end-points Read full review Cons Price a little expensive - ESET is a great product, but it is priced at a high price and in a market as competitive as antivirus and security tools, this can weigh in the balance. Complexity in creating rules - it's quite complex to create rules in ESET, you end up wasting some time on it, it could be more intuitive. Read full review Wish I could customize the notification emails more, like including html code to personalize and highlight messages that my end users see when an item is flagged. Wish there was a word or phrase component to block/flag emails as I can with files, links, senders and domains. Automation of the BEC list would be a plus...such as pulling in an OU or security group so that I do not have to do manually perform this task. We have multiple TrendMicro products. Thus it would be nice to have one dash board to "see" or login at least for ApexOne, CAS, etc. Read full review Likelihood to Renew
I'm giving it a 10, because I would totally have no reservations about staying on with eSet for another 3 years once our contract comes up for renewal. We are looking to transfer to a different product in January, however. This is due to a special pricing contract with the state of Ohio that made a normally much more expensive product very affordable and was cheaper than our coming eSet renewal cost. This is a very special case only available to government and educational organizations, but had that not been offered, we would have gladly stayed with eSet.
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Only a 9 if the product become completely unaffordable. Covid-19 has adversely affected Higher Ed budgets, if that should happen I would lobby hard to find cuts elsewhere...TrendMicro CAS is a necessary tool for any business to have!
Read full review Usability
We had issues initially getting all of the policies implemented and working since it can be hard to figure out what setting is coming from what policy. Once you get your stack of policies setup and working, the product works great. The installers just work and knowing that they can remove other AV software when you install it can save you a lot of time and headaches.
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Once Cloud App Security is up and running there is no need to do anything additional. The program will begin protecting all the environment immediately and end results are proven. All notifications come to the administrator email to verify and mitigate a response and check the endpoint if necessary. Very easy to use.
Read full review Reliability and Availability
Has always been available for us in 2+ years...100% uptime thus far
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On the desktop/laptop it works flawlessly, just need a mobile friendly site or an app to support a workaholic like me
Read full review Support Rating
Excellent support from ESET and when we had questions regarding the initial deployment they were there. The questions we put forth were answered immediately with great detail. Any of the items we put forth, scenarios, were given a good solution from ESET to fit our needs. This company stands by their product and are happy to step up when needed.
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Trend Micro Cloud App Security’s support has been highly competent and thorough when we have needed their assistance. Their support has been quickly dispatched, both through telephone and Email, while answer our questions and providing the “inside baseball” answers we have wanted when discussing the why and how of certain issues. When it came to implementation, their support sat through us as we deployed agents and took us on an adventure few implementations have.
Read full review Implementation Rating
Do the full scan at the beginning and be prepared to wait until it is done. It will find things you did not know were there. You can leave on the Apple firewall as well as the ESET firewall. There have been no conflicts. Remember to remove emails from being backed up, so you do not have spam on your backup! This was the mistake I made.
Read full review Alternatives Considered
I'm a huge fan of ESET, the other companies seem to have either gone off the deep end by adding advertisements or they add too much and slow down the whole program, which slows down the whole PC. I haven't heard others with the same reputation as ESET either, I know of many people who prefer ESET over others as well
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To date we had only utilized Symantec Small Business Suite for all of our antivirus needs. We had only moved to the cloud environment during the summer of 2020, and after doing so I'm not sure that I would ever change from Trend Micro Cloud App Security. The cost and features all are a great fit for the small to medium-sized business such as ours.
Read full review Return on Investment Stopped several malware outbreaks that would have had considerable downtime on endpoints. Stopped several ransomware attacks that would have potentially costs large sums of money and downtime. Allowed us to utilize Eset itself in lieu of a patchwork of platforms to accomplish the same tasks. Saving us several thousand per year. Read full review CAS gives us peace of mind knowing the file systems we rely on in the cloud are protected the same way they would be if they were sitting in our office. This leads to a reduced risk of downtime that could otherwise limit us from being able to properly support our customers. Read full review ScreenShots