Esker vs. NexusPayables

Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.

Incentivized

NexusPayables is well suited for your invoice tracking and payments, especially for medium to large businesses. I would not recommend for smaller companies because I don't see the value for them. Once trained, the system is useful. However, the user interface is confusing without proper training and is not user-friendly. I highly suggest businesses invest in a specific set of people to be trained so that they can teach others to use the program.

Incentivized

• Esker makes automated invoice sending very easy
• Esker tracks the sending of documents & records whether or not the message was successful
• Esker offers various reports that can be very helpful
• Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere

Incentivized

• Invoice Tracking
• Invoice review

Incentivized

• We can't enter credit memos in Esker. Need to enter in SAP and then link.
• PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
• Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.

• Not very user-friendly
• Not intuitive

Incentivized

Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.

Incentivized

They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with

Incentivized

NexusPayables FAQ and Help sections are not extraordinarily helpful. They will answer some questions, but most often, I have to bother my accounting co-workers because of the way the system is set up NexusPayables themselves can't help me most of the time. They tell me to refer to the program administrator.

Incentivized

I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.

Incentivized

Our company uses both at the moment, and I find that Concur Invoice is a much more user-friendly interface that is easy to use, easy to navigate, and extremely efficient. Unfortunately, we only use Concur Invoice for personal expenses and company credit card reconciliations at the moment, which is why we use NexusPayables for vendors.

Incentivized

• We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
• It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
• It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.

Incentivized

• Tracking of income
• Tracking of profit

Incentivized