ESO Electronic Health Record vs. InterSystems TrakCare

For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.

Incentivized

Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever

Incentivized

• Exceptional user interface/user experience design that is intuitive and easy to use.
• ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.

Incentivized

• Quickly get a front end working into patient indexes.
• Integrates with InterSystems products.
• Works with IE well.

Incentivized

• The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
• The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.

Incentivized

• Extensibility of features.
• Custom JavaScript/HTML/CSS support is almost nonexistent.
• Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
• Transformations should handle everything instead of just non system default code.

Incentivized

Customer support has been spectacular: Personalized, rapidly available, and very helpful.

Incentivized

InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.

Incentivized

ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.

Incentivized

• The ease of use for providers to complete documentation has had a very positive ROI.
• The ease of administering the software has saved significant money and delivered very positive ROI.

Incentivized

• Quick results for a new company.
• Costing exponentially more to maintain as we evolve the product.

Incentivized