ESO Electronic Health Record vs. InterSystems TrakCare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ESO EHR
Score 8.7 out of 10
N/A
ESO Electronic Health Record (EHR) is a web-based patient care documentation and reference system for emergency medical responders and firefighters. It's designed to provide easy access to information about patients' medications, allergies, history, etc. from a tablet while in the field, and allow healthcare providers to document patient encounters quickly.N/A
InterSystems TrakCare
Score 1.0 out of 10
N/A
Intersystems offers TrakCare, an EMR system with additional modules to cover a wide range of functions of use in clinic administration.N/A
Pricing
ESO Electronic Health RecordInterSystems TrakCare
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ESO EHRInterSystems TrakCare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ESO Electronic Health RecordInterSystems TrakCare
Top Pros
Top Cons
Features
ESO Electronic Health RecordInterSystems TrakCare
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
ESO Electronic Health Record
6.3
1 Ratings
17% below category average
InterSystems TrakCare
3.1
1 Ratings
83% below category average
Charting / document management10.01 Ratings10.01 Ratings
Templates10.01 Ratings4.01 Ratings
Mobile/tablet support10.01 Ratings1.01 Ratings
Fax integration5.01 Ratings2.01 Ratings
Integration with other EMR and PM systems7.01 Ratings1.01 Ratings
Workflow automation1.01 Ratings00 Ratings
Customization1.01 Ratings1.01 Ratings
Patient portal00 Ratings5.01 Ratings
Speech recognition00 Ratings1.01 Ratings
E-prescribing00 Ratings3.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
ESO Electronic Health Record
9.5
1 Ratings
12% above category average
InterSystems TrakCare
5.5
1 Ratings
42% below category average
HIPAA compliance10.01 Ratings8.01 Ratings
Role-based permission levels8.01 Ratings6.01 Ratings
Data backups and redundancy10.01 Ratings7.01 Ratings
Local mode / networking failsafe10.01 Ratings1.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
ESO Electronic Health Record
6.0
1 Ratings
27% below category average
InterSystems TrakCare
1.0
1 Ratings
155% below category average
Multi-office / multi-physician capabilities6.01 Ratings1.01 Ratings
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
ESO Electronic Health Record
-
Ratings
InterSystems TrakCare
6.4
1 Ratings
22% below category average
Real-time eligibility verification00 Ratings10.01 Ratings
Claims management00 Ratings10.01 Ratings
Coding00 Ratings10.01 Ratings
Patient billing00 Ratings1.01 Ratings
Financial Reporting00 Ratings1.01 Ratings
Best Alternatives
ESO Electronic Health RecordInterSystems TrakCare
Small Businesses
athenaClinicals
athenaClinicals
Score 7.2 out of 10
athenaClinicals
athenaClinicals
Score 7.2 out of 10
Medium-sized Companies
ClearCare
ClearCare
Score 8.8 out of 10
ClearCare
ClearCare
Score 8.8 out of 10
Enterprises
Allscripts Professional EHR
Allscripts Professional EHR
Score 9.0 out of 10
Allscripts Professional EHR
Allscripts Professional EHR
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ESO Electronic Health RecordInterSystems TrakCare
Likelihood to Recommend
8.0
(1 ratings)
1.0
(1 ratings)
Support Rating
10.0
(2 ratings)
7.0
(2 ratings)
User Testimonials
ESO Electronic Health RecordInterSystems TrakCare
Likelihood to Recommend
ESO Solutions
For most EMS providers, ESO EHR is an ideal solution: It meets 95% of the needs for the typical EMS provider, provides an unparalleled ease of use for field personnel documenting patient care, and is easy to implement and administer. Large EMS systems should carefully consider the limitations of the underdeveloped quality management modules for QA/QI programs. Large or progressive EMS systems with an advanced data analytics/data science capability should be aware of the significant challenges and limitations ESO EHR poses for data use outside of the standard analytics reports.
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InterSystems
Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever
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Pros
ESO Solutions
  • Exceptional user interface/user experience design that is intuitive and easy to use.
  • ESO, as a company, is deeply integrated into the EMS industry and recognizes customer needs better than competitors.
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InterSystems
  • Quickly get a front end working into patient indexes.
  • Integrates with InterSystems products.
  • Works with IE well.
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Cons
ESO Solutions
  • The biggest gap is that doing QA/QI is not scalable or streamlined for a large provider. Managing an effective QA/QI program takes an incredible amount of labor and extra work.
  • The lack of customization and custom fields heavily limits use of ESO EHR to capture new data points for internal quality improvement or research projects.
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InterSystems
  • Extensibility of features.
  • Custom JavaScript/HTML/CSS support is almost nonexistent.
  • Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
  • Transformations should handle everything instead of just non system default code.
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Support Rating
ESO Solutions
Customer support has been spectacular: Personalized, rapidly available, and very helpful.
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InterSystems
InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.
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Alternatives Considered
ESO Solutions
ESO EHR won out due to ease of use for providers and for administration. Other vendors had greater ability to do data analysis, quality management, and customization but ultimately were significantly more difficult to learn, use, and administer.
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InterSystems
No answers on this topic
Return on Investment
ESO Solutions
  • The ease of use for providers to complete documentation has had a very positive ROI.
  • The ease of administering the software has saved significant money and delivered very positive ROI.
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InterSystems
  • Quick results for a new company.
  • Costing exponentially more to maintain as we evolve the product.
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ScreenShots