eStreamDesk vs. WhenToWork

The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.

Incentivized

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Incentivized

• It is very easy to implement in small and medium enterprises.
• The rules engine is simple and effective.
• 100% usable right out of the box.
• API simple and functional integration.

• WhenToWork utilizes templates that make scheduling a breeze.
• WhenToWork allows the user to "drag and drop" entries for quick changes.

Incentivized

• No complaints - it does what it is expected to do at a very reasonable price.

• The mobile app is too restrictive and could use a makeover.
• Would like the program to remember defaults (ie. "my positions", etc.)

Incentivized

No complaints at all. Great cost. eStreamDesk does the job.

WhenToWork has an easy-to-access and comprehensive Help feature that gives the user quick answers. The tutorials are also a very helpful training tool for the new user.

Incentivized

I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.

WhenToWork is much more cost-effective for our team size than other comparable workforce management solutions. It offers many of the same features, like role-based permissions, and mobile access, as the other much more expensive options. We are able to meet our needs across multiple unique contact center teams, with many different levels of access, and still have a cost-effective solution we have used for many years.

Incentivized

• N/A. Not a manager, just a user.

Incentivized