eSurveysPro.com vs. Hotjar

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eSurveysPro.com
Score 6.5 out of 10
N/A
eSurveysPro.com offers a survey editor that is designed to make it easy to quickly create professional looking online surveys. The existing survey templates library includes ready to use questionnaires like customer satisfaction surveys, HR surveys, etc.  It also includes 19 question types and the ability to control the flow of the user’s surveys.  Users can collect responses by sending email invitations or by placing a link to their survey on any website. eSurveysPro.com…
$100
per year
Hotjar
Score 8.2 out of 10
N/A
Hotjar is a conversion rate optimization tool for digital marketers. Features include heatmapping, visual session recording, conversion funnel analytics, form analytics, feedback polls and surveys, and usability testing. The tool is used by digital analysts, UX designers, web developers and product marketers. Hotjar was acquired by Contentsquare September 2021, and is now a Contentsquare brand.
$39
per month 100 daily sessions
Pricing
eSurveysPro.comHotjar
Editions & Modules
Basic
$100
per year
Premium
$200
per year
Corporate
$400
per year
Enterprise
$800
per year
Dedicated
$2,400
per year
Hotjar Observe - Plus
$39
per month 100 daily sessions
Hotjar Ask - Plus
$59
per month 250 monthly responses
Hotjar Ask - Business
$79
per month Starting from 500 monthly responses
Hotjar Observe - Business
$99
per month Starting from 500 daily sessions
Hotjar Scale - Business
$213
per month Starting from 500 daily sessions
Hotjar Ask - Scale
Contact Sales
per month unlimited volume
Offerings
Pricing Offerings
eSurveysPro.comHotjar
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
eSurveysPro.comHotjar
Top Pros
Top Cons
Features
eSurveysPro.comHotjar
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
eSurveysPro.com
9.7
1 Ratings
22% above category average
Hotjar
-
Ratings
Survey templates10.01 Ratings00 Ratings
Themes9.01 Ratings00 Ratings
Custom logo/branding10.01 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
eSurveysPro.com
9.7
1 Ratings
12% above category average
Hotjar
-
Ratings
Changes to live survey10.01 Ratings00 Ratings
Question design help9.01 Ratings00 Ratings
Multiple question types10.01 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
eSurveysPro.com
9.0
1 Ratings
8% above category average
Hotjar
-
Ratings
Survey logic flexibility9.01 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
eSurveysPro.com
9.8
1 Ratings
17% above category average
Hotjar
-
Ratings
Response tracking10.01 Ratings00 Ratings
Data export10.01 Ratings00 Ratings
Standard reports10.01 Ratings00 Ratings
Custom reports10.01 Ratings00 Ratings
Analytics9.01 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
eSurveysPro.com
9.5
1 Ratings
13% above category average
Hotjar
-
Ratings
Access controls10.01 Ratings00 Ratings
Compliance9.01 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
eSurveysPro.com
10.0
1 Ratings
21% above category average
Hotjar
-
Ratings
Respondent restrictions10.01 Ratings00 Ratings
Best Alternatives
eSurveysPro.comHotjar
Small Businesses
Square 9 Softworks
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Score 9.7 out of 10
Smartlook
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Score 8.3 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Siteimprove
Siteimprove
Score 8.7 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eSurveysPro.comHotjar
Likelihood to Recommend
9.0
(1 ratings)
8.7
(101 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(2 ratings)
Usability
-
(0 ratings)
9.7
(6 ratings)
Support Rating
-
(0 ratings)
9.6
(4 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
eSurveysPro.comHotjar
Likelihood to Recommend
Outside Software Inc.
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
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Contentsquare
Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
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Pros
Outside Software Inc.
  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
Read full review
Contentsquare
  • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
  • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
  • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
  • Hotjar has a poll function, so you can have polls on your website.
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Cons
Outside Software Inc.
  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
Read full review
Contentsquare
  • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
  • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
  • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
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Likelihood to Renew
Outside Software Inc.
No answers on this topic
Contentsquare
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
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Usability
Outside Software Inc.
No answers on this topic
Contentsquare
So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
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Support Rating
Outside Software Inc.
No answers on this topic
Contentsquare
Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
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Alternatives Considered
Outside Software Inc.
eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
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Contentsquare
HotJar was selected for a few reasons:
  • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
  • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
  • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
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Return on Investment
Outside Software Inc.
  • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
  • We have been able to not waste time on projects our customers are not interested in.
  • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
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Contentsquare
  • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
  • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
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ScreenShots

eSurveysPro.com Screenshots

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