Likelihood to Recommend
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
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Gensuite is well suited for concern reporting, it also empowers organisations with enterprise asset management. Gensuite core competency is of safety management system and they have meticulously developed software understanding the needs and expectations of the industries. In an nutshell it can used as Safety Compliance Software along with capabilities of computerised asset management like that of CMMS application. Existing ERP users can integrate safety module alone which is very much powerful given the features available.
Read full review Pros Document control: love the workflow process. On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings. Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it! Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process. Read full review Workflow Automation of Safety & Quality Programs Data Analytics of Reported Concerns Behavioural based safety tenets Asset Based tracking of Safety Concern Permit to Work Form Ergonomics Evaluations Report Generation Tools and Customisation Image based tracking of Safety Gaps Read full review Cons New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate. Better mobile platform Better Data visualization Read full review Inclusion of More AI Based Tracking Simplifying Workflow and Optimisation More Data based safety inclusion across assets or across process Read full review Usability
Gensuite Mobile UI of simple and its easy to login and in web applications company SSO logins are available which makes life easier. In mealtime you can take images of unsafe acts, unsafe incidents, near misses and other concern reports and directly be logged on to with an click. This feature empowers every employee to participate in the safety program.
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At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
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There were no good reason to reach their support because demo programs and available tutorials online makes ease of usage of app more explanatory beyond this since its a workflow based application it empowers implementations to design their forms accordingly to own custom needs which makes it easier for trainers to train people for the system
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Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
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Used Spotlight in comparison to Gensuite. Spotlight helps you set up things for free Whereas it's not the case with Gensuite. Spotlight is more useful for startup organisations whereas Gensuite is used for organisations across different business domains creating a benchmark across the functions of the company helping the apex management to concentrate on the areas of improvement defining Policies in line with the data acquired.
Read full review Return on Investment Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range. Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs. Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance. Read full review Brings in Safety Compliance right from top to first-line management Understanding concerns across different domains Risk Assessment and Closure of Risk Gaps through data-based mitigation technique Inclusion of partnering of all key stakeholders across departments into safety process Asset based risk avoidance Location based risk avoidance Facility safety risk mitigation Inclusion of fire safety procedures, risk identification and building safety codes Read full review ScreenShots