ETQ Reliance QMS vs. Intelex

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ETQ Reliance QMS
Score 9.0 out of 10
N/A
ETQ headquartered in Burlington offers the ETQ Reliance Platform, a quality management solution designed to meet a business' unique quality needs and risks with an automated best practice-driven software solution.N/A
Intelex
Score 8.7 out of 10
N/A
Intelex’s Environment, Health, Safety and Quality (EHSQ) applications are used to effectively manage all aspects of an organization’s quality program, as well as track safety data, and manage sustainability. It is designed to help manage, track and report quality-related metrics in real-time, comply with regulations and standards such as ISO 9001, and drive improvement. Functionality includes supplier management, audits and inspection management, compliance, and document and training…N/A
Pricing
ETQ Reliance QMSIntelex
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
ETQ Reliance QMSIntelex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ETQ Reliance QMSIntelex
Considered Both Products
ETQ Reliance QMS
Chose ETQ Reliance QMS
We did on-site day plus demos of three products. Having a specific criteria to evaluate the products against in a decision matrix format made the actual selection more objective. There are many products out there that do similar things to what Reliance does, so educate yourself …
Intelex

No answer on this topic

Top Pros
Top Cons
Best Alternatives
ETQ Reliance QMSIntelex
Small Businesses
Polarion ALM
Polarion ALM
Score 9.2 out of 10

No answers on this topic

Medium-sized Companies
Polarion ALM
Polarion ALM
Score 9.2 out of 10

No answers on this topic

Enterprises
Polarion ALM
Polarion ALM
Score 9.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ETQ Reliance QMSIntelex
Likelihood to Recommend
8.3
(4 ratings)
10.0
(4 ratings)
Support Rating
7.3
(4 ratings)
6.0
(1 ratings)
User Testimonials
ETQ Reliance QMSIntelex
Likelihood to Recommend
ETQ
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
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Intelex
I would caution colleagues to make sure the system does what they need it to do and get it all in writing.
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Pros
ETQ
  • Document control: love the workflow process.
  • On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
  • Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
  • Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.
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Intelex
  • Report and dashboard
  • Supplier audit
  • Non conformity
  • Approved vendor list
  • Audit cycle
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Cons
ETQ
  • New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
  • Better mobile platform
  • Better Data visualization
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Intelex
  • Implementation process is very difficult unless you are using the product out of the box
  • Licensing model is frustrating but they are willing to be flexible to make things work
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Support Rating
ETQ
At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
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Intelex
We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved.
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Alternatives Considered
ETQ
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
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Intelex
We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants.
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Return on Investment
ETQ
  • Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
  • Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
  • Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.
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Intelex
  • Postive
  • Improved process efficiency and
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ScreenShots