Likelihood to Recommend ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
Read full review MindBridge [Platform] is an excellent tool to use to gain additional comfort over client's data. The key areas it helps with are analytical procedure risk and inherent risk, but depending on the data you have, it can also be able to assess control risk to a degree. It's a very malleable tool that can be made to fit your client, however, it does require upfront work (as the implementation of any new technology would). The tool may not be scalable for audit work that is very low-risk and requires little hour input in the first place as it may add more hours in the long-run than the normal audit would incur. Our team has used these low-risk audits in our implementation, however, to corroborate the results we get, which we felt has helped us achieve our successes with the tool.
Read full review Pros Document control: love the workflow process. On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings. Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it! Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process. Read full review Using the output from MB AI we have been able to reduce the inherent risk and analytical procedures risk assessments in our audits which have reduced our substantive testing sample sizes. The output from MB AI allows us to focus on the medium risk and high risk transactions that were recorded in the general ledger during the year. Our younger, more technologically advanced team members really enjoy working with MB AI. Read full review Cons New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate. Better mobile platform Better Data visualization Read full review It needs to have a deliverable Risk Analysis report, something that can be exported to a PDF and delivered to clients. Accounts receivable and payable analysis needs to be able to handle tiered customers and vendors. Exporting to PDF should be a feature. Works great for Excel. Needs forecasting capability in order for us to use for review engagements. Needs the ability to compare client to industry ratings. Read full review Usability The only reason I do not give this a 10 is that I would like a deliverable risk report. This would enable me to offer additional services to my non-audit clients.
Read full review Support Rating At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
Read full review My experience with customer support may different since I started using the application early on. I am also providing continuous recommendations for improvement or additional features. They have always been available when I needed them and they actually listen and value my opinion. They have implemented many of our recommendations and asked for our input on possible new features.
Read full review Alternatives Considered Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
Read full review We did not consider any other similar products.
Read full review Return on Investment Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range. Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs. Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance. Read full review Increased efficiency Better quality audits performed Coming to more reasoned conclusions that are supported by data Read full review ScreenShots MindBridge Platform Screenshots