6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

ETQ Reliance QMS

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit.For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
Joanne Foster | TrustRadius Reviewer

Pros

ETQ Reliance QMS

  • Document control: love the workflow process.
  • On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
  • Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
  • Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

  • MasterControl removes the needs for book shelves of binders through out multiple sites. Keeping all the binders up to date is a manual process and takes time, space and lots of duplication of paper. There is an electronic copy available to those who need it from any device in house. The most recent version is always available.
  • MasterControl has security in place so those with a need to know have access to their documents, while blocking other departments from even seeing the content of others. All actions are recorded in an audit trail for users and documents.
  • Document, Training and Quality modules all link together. A deviation will link to the document deviated against, which can create an action to edit the document or retrain selected staff on the documents contents.
Joanne Foster | TrustRadius Reviewer

Cons

ETQ Reliance QMS

  • New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
  • Better mobile platform
  • Better Data visualization
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

  • Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
  • Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
Joanne Foster | TrustRadius Reviewer

Support Rating

ETQ Reliance QMS

ETQ Reliance QMS 7.3
Based on 4 answers
At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
Brian Lander | TrustRadius Reviewer

MasterControl Quality Excellence

MasterControl Quality Excellence 8.0
Based on 1 answer
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Joanne Foster | TrustRadius Reviewer

Alternatives Considered

ETQ Reliance QMS

Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
Joanne Foster | TrustRadius Reviewer

Return on Investment

ETQ Reliance QMS

  • Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
  • Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
  • Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

  • Decreased costs related to copying documents, folders to track training, employee time replacing documents in all binders and the time to find the binders.
  • Access to current documentation is no longer limited to finding binders and having to share them.
  • Quality processes are looped in with the documentation and training to complete the circle of change required when a complaint or deviation exists.
  • Licensing can be costly as users must hold a license plus a annual maintenance fee.
Joanne Foster | TrustRadius Reviewer

Pricing Details

ETQ Reliance QMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

MasterControl Quality Excellence

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison