Likelihood to Recommend
When preparing for an event, having online registration is vital to planning. The online registration allows participants to learn about the event, determine their schedule and inform the host of their needs. For planning purposes, there are several helpful reports available through the Eventleaf Online app. This is a great tool if your organization will collect registrations for >50.
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Hopin is very suitable for large events involving 100+ people where there are only a couple of people speaking. You can have a bunch of features such as networking and all in all, is quite a professional experience to use. For smaller groups, It takes too much effort to set up and isn't worth using over
Read full review Pros Easy to use: I was a first time user and signing up was super easy. Intuitive: The progam flowed naturally; the order of the tabs and their contents made sense and led me through the process with ease. Comprehensive: While I only used the program to register folks for a fundraiser, it has other options which I will totally use down the road. Read full review Awesome for managing several sets of panelists Very easy to manage event attendees Love the chat functionality during the events, enabling the audience to connect with each other Hugely simple for anyone with little tech knowledge to design and run an event Cost effective for the volume of events we run, where we need scale and quality Live streaming an event is also very well catered for Branding across the platform is simple to implement Read full review Cons Although the registration component is fully customizable, the website itself could be more customizable. It is pretty restrictive on what you can put where. The registration takes a little while to set up depending on how much information you need. It also doesn't allow for repeat fields which makes bringing multiple guests challenging. Read full review The biggest hangup we've encountered is from guest speakers who need to join us on either tablets or smartphones. Hopin doesn't play well with mobile devices for onscreen guests. I'd like to see the broadcasts in vendor booths be recordable in the way broadcasts in the sessions or on the stage are. Read full review Likelihood to Renew
We most likely will, but with such a high annual renewal rate, we are forced to look at alternative solutions yearly when that license fee comes due
Read full review Usability
I'm a pretty tech-savvy person but I still feel that Hopin was pretty user-friendly even for those of you who are less tech-savvy. Great thing is, you can play around and test the platform with the free version which allows you to get familiar with it before committing to the paid. I learned most of it on the free version which then made me more confident when deciding to use the paid version. Not only did it help me on the setup side, but it also proved to me that this was what we needed to do what we needed to do.
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Great customer service. My colleague reached out for support midway through planning our event and they replied quickly with a thorough solution to our problem
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For the most part you're able to get a response from a support person within a few minutes, but there was a stretch when Hopin was reshuffling its staff that it sometimes took 24-48 hours, which is too long. However, as long as the staff remains stable - which seems likely - then its Support team is usually quite responsive.
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The EventLeaf website made me feel that their product/service was more about my event needs and less about hyping themselves. I found the timely and helpful support from EventLeaf wonderful. The team that presented the live demo were very helpful, answered what might have seemed like dumb questions from me (being new at this) with respect and helpfulness. The ability to customize pricing to the scope and needs of the event we were planning was great
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We were with a company before Hopin - we explored elsewhere due to cost. Pros were design and custom look. We moved to Hopin, it was innovative at the time, although the design wasn't strong the features were. The majority now have the same features. So we did leave Hopin for another platform again because we wanted a custom look, and we were preparing for hybrid. Hopin wasn't ready. We soon realised other platforms we came across are complex, difficult to use. We left and came back to Hopin.
Read full review Return on Investment Eventleaf cut the cost of event management software by nearly $2.5 It has saved us countless hours on the phone with customer care--we spent 10 years with a big-brand event management company which equated to 100s of hours on the phone with customer service. I haven't had to contact customer service yet. Read full review Without Hopin, it would have been impossible to host an event at the scale and user interface that we did, with the staff limitations we have. Hopin enabled us to execute a very high standard with limited resources. For example, before Hopin, we could only attract about 100-200 attendees. With Hopin, we 3x our registrations and attendees. The data collected from their system on attendees allows us to more accurately speak to our target market based on their tracked habits during the event. Read full review ScreenShots Eventleaf Online Screenshots