RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.
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Eventzilla
Score 8.2 out of 10
Small Businesses (1-50 employees)
Eventzilla provides a free management and registration solution targeted for organizers of any size. This solution allows users to host free events at no charge. However, for paid events, there is a $1 flat fee per attendee.
The solution can be used for conferences, fundraisers, classes, festivals, parties, concerts sporting events, networking events and more.
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Pricing
RegOnline by Cvent (Discontinued)
Eventzilla
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RegOnline by Cvent (Discontinued)
Eventzilla
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Free forever to register and set up events
Free forever for free events
$1 flat fee per attendee for paid events
No margin on credit card processing fees which are payable directly to the payment gateway.
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
If you are an organization who is hosting a ticketed event such as a concert, a block party, a 5k fun run, or anything that may require a pre event registration / ticket purchase, this product could potentially be very useful for you! My Fraternity used Eventzilla's product for our last four events including a concert, a 5k run, and 2 golfing tournaments! Using this tool, we were able to raise significantly more money than we had from previous events. Additionally, this product was exceptionally useful for the 5k because of the amount of information we needed to collect through the registration form prior to the event. Using the Eventzilla forms, we were able to discover participants' age, gender, t -shirt size, # of registrations, phone #, email, name, etc. and provide them each with an excellent, personalized experience.
RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
Customization features for emails could be improved since most are automated reminders.
Sometimes too difficult to create a simple event with loads of choices available. Many times we simply want to create a normal event without much hassle.
As, stated before, the only thing that I found to be difficult when using this software was pointing an existing domain to the Eventzilla Registration landing page. I followed all of the steps as illustrated and I continued to experience errors when trying to navigate via the domain. I could not get in contact with support and so we chose to use the extremely long Eventzilla domain. This was not a big deal, but it would have been nice to use our own domain that we purchased
Support is adequate, but sometimes has difficulty grasping all of the pieces of a question. Once, I asked for help with a relatively technical integration that we were using to track event effectiveness, and their answer left me wondering if they even understood that the feature I was asking about even existed in their system.
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
We use it for internal events, so mostly our ownemployees join the events. These are usually fun events, so ROI is not expected.
Most of the times, we are simply organizing recreational events for our employees, so it boosts the morale of the participants to have a proper organized setup for the events they attend.
