What users are saying about
64 Ratings
64 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Evergage

We have not yet come across a use case Evergage is not well suited to handle. In fact, its flexibility is such an asset, it may be used in ways that go beyond what it was originally built to accommodate. While we have used Evergage to deliver pop-ups and modals, info bars, callouts, and in-line content swaps on the page, we have also used it to completely rebuild entire website pages with fully responsive CSS and server-side integration via API calls. We have also used it to bridge the attribution gap between website usage and offline (call center) transactions -- something we never could adequately solve prior to using Evergage.
Chris Martin profile photo

Feature Rating Comparison

Testing and Experimentation

Evergage
8.3
a/b experiment testing
Evergage
9.0
Split URL testing
Evergage
8.0
Multivariate testing
Evergage
8.5
Multi-page/funnel testing
Evergage
8.0
Visual / WYSIWYG editor
Evergage
8.0
Advanced code editor
Evergage
7.5
Preview mode
Evergage
9.0
Test duration calculator
Evergage
8.0
Experiment scheduler
Evergage
8.5
Dynamic experiment activation
Evergage
8.0
Client-side tests
Evergage
8.0
Mutually exclusive tests
Evergage
9.0

Audience Segmentation & Targeting

Evergage
8.8
Standard visitor segmentation
Evergage
9.0
Behavioral visitor segmentation
Evergage
9.0
Traffic allocation control
Evergage
8.0
Website personalization
Evergage
9.0

Results and Analysis

Evergage
6.3
Click analytics
Evergage
7.0
Conversion tracking
Evergage
6.0
Goal tracking
Evergage
6.0
Test reporting
Evergage
6.0
Results segmentation
Evergage
7.0
CSV export
Evergage
6.0
Experiments results dashboard
Evergage
6.0

Pros

Evergage

  • The user interface is easy to navigate and understand, as well as their campaign setup tools.
  • Their ability to scrape your website to pull relevant items to be used in dynamic campaigns is incredibly helpful and saves a lot of time.
  • Their support team is fantastic. They always provide fast and easy to understand solutions to our problems or questions.
Melinda Cormier profile photo

Cons

Evergage

  • UI - Evergage is very powerful but it can take time to learn. It's definitely worth the effort, but it is something they need to improve.
  • Annotation - I've had a ton of people ask me "What does this event label mean in the product?" so I'm setting up a google doc to share with the company. I would prefer to make it easy for everyone to learn that all right in the app - maybe a description and possibly screen shot if it's a jquery selector.
  • Importing - I do all sorts of analysis on our customers outside of evergage. I wish it was easier to upload a CSV and users or accounts w/ membership on the list or insert new data fields, etc.
  • Account Type - please enable storing account type against both users and accounts, would make segmenting so much stronger. Also need to allow grouping of account types - we have many different plans as we're 10 years old and have legacy accounts still active, so trying to segment on account type is very difficult. We're going pass a separate account type field to both the user and account level to get around this, but it's more engineering time and the less of that the better!
Brian Rogers profile photo

Likelihood to Renew

Evergage

Evergage 9.5
Based on 4 answers
When you first engage with Evergage you have to make a choice on how you're going to use and deploy their product. Are you going to use it for, as is my case, an "in-app" deployment for your SaaS application or for your public facing website. We elected to use it for "in-app" first so we could build knowledge and have a measure of churn reduction. We've done well enough that we're developing a strategy for use on our public facing website now for better lead building and qualification. We're about to double our engagement with Evergage essentially. Evergage has been incredibly responsive. They use great customer service tools and eventually gave us our own account manager. As an IT person, once setup, I intentionally worked to remove myself from the product as a support means so our customer service people are working directly with Evergage and great things are happening. Evergage has just been constantly improving for the better.
Rob Sherman profile photo

Usability

Evergage

Evergage 8.1
Based on 6 answers
There is a bit of a learning curve, but once you have it down, it is very easy. It becomes intuitive once you understand how the system connects data from different areas. Once you have it down, troubleshooting is easy and so is designing and launching campaigns. Definitely a good UI.
Josh Soupir profile photo

Reliability and Availability

Evergage

Evergage 10.0
Based on 2 answers
We have never experienced an availability issue and the Evergage Javascript beacon loads very quickly with virtually no impact on page load times.
Chris Martin profile photo

Performance

Evergage

Evergage 9.9
Based on 2 answers
Evergage is quick loading and very responsive. We always have concerns about page load time and the integration of Evergage with our websites has never once caused any issue in this regard.
Chris Martin profile photo

Support

Evergage

Evergage 9.0
Based on 6 answers
It would be a full 10 except for a couple of times when it took over a week to get a response. Otherwise they are very responsive, very knowledgeable and very helpful. They really have a great team overall, not just support but even account reps are always eager to help and provide ideas and best practices.
No photo available

In-Person Training

Evergage

Evergage 5.0
Based on 1 answer
Training program is not very well established. There is very little documentations. More often than not it's in-person training. I wish there were more video tutorials so that somebody can learn the system quickly. Their documentation is very much like an RFP. Long and very technichal. They should definitly improve on this area.
No photo available

Implementation

Evergage

Evergage 9.6
Based on 3 answers
From an IT perspective, once you set up the Javascript beacon and start collecting data there is a waiting game. During this time you can start labeling your site actions which can be labor intensive for a single person, but you don't really have the final end-users on the platform yet. We did a lot of training so users were experienced, but it wasn't until they had their first tasks to accomplish that they started using the system and had questions. I'd recommend setting up some immediate goals for an end-user to start segmenting for the purpose of displaying message campaigns so you can jump start end-user action.
Rob Sherman profile photo

Alternatives Considered

Evergage

We are currently using the two applications in tandem. We are leaning towards Evergage as it feels easier to build campaigns and set up the segmentations within Evergage. Monetate has been running on the front of the site and Evergage for our authenticated customers
Jacob Carlisle profile photo

Scalability

Evergage

Evergage 9.8
Based on 2 answers
We are using it for millions of visitors every months
No photo available

Return on Investment

Evergage

  • Positive: allows better functionality without hiring or diverting a whole team of developers, which would be extremely costly.
  • Positive: fits into our existing campaign structure neatly without needing a complicated separate process.
  • Positive: support has been excellent and responsive, quickly aiding and resolving problems.
  • Negative: can be too powerful, leading to campaigns that break if they are not thoroughly checked before deployment. Also, can become a crutch acting as merely a content management system when it's segmentation capabilities are not understood or explored.
David Fallon profile photo

Pricing Details

Evergage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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