Likelihood to Recommend 1. Be sure to specify and understand the impact on your model when looking at volume versus value factors. 2. Ask all your potential vendors about set-up costs and time. 3. Understand, with any predictive model, how it will affect both marketing and sales - a predictive tool should bring the two closer together. 4. Remember - its predictive, not all-knowing and brief/train your teams accordingly.
Read full review The application is one that I would highly recommend for your sales team as they are able to seek out information that they would not normally be able to obtain through something like
Salesforce or other applications. ZoomInfo for sure is the leader in my opinion in this area and I love the releases and additional features that they are always releasing.
Read full review Pros Listening to customers - very responsive customer success team. Working with customers to build the most predictable model. Easy to set up and get useful reporting quickly. Read full review EverString allows us to build account lists based off in-depth firmographic or technographic data. It's far more accurate than trying to build these lists any other way. EverString is fast. Where it might've previously taken us weeks to build lists of this quality, we now can build them in a matter of minutes (and have them ready to be published in a couple of hours). Read full review Cons A little more explanation of how different factors can affect the model in terms of the customer objectives - they've really listened here and have really focussed on the changes we needed to make. Update specific fields/features e.g. multi-currency support (now done), non-confusing field names (being released), custom fiscal years for reporting (coming I believe) Read full review Contacts underneath Companies can be outdated by 4+ years (left employer years prior). Customer support is not as engaged as a smaller software company might be. Delays in solving issues. Limits in sharing lists, queries, and tags between users under the same account. Read full review Likelihood to Renew Would love to keep everstring as part of our tech stack in the future. if we ever have to move from everstring it will be due to budget not the solution itself.
Read full review Usability The rating is simply because the tutorials can be made a lot more interactive. The tutorials are of such a level that it gets boring to a point. Also, another suggestion would be to incorporate pop-up help menus which would I believe help out immensely as well in case of improvement of usage for beginners.
Read full review Reliability and Availability No problems
Read full review Performance Had very good experience when using it
Read full review Support Rating I’ve had one support request that was addressed and resolved within 30 minutes
Phil Nugent Vice President, Business Development - Commercial Card at Capital One
Read full review Online Training It was helpful
Read full review Implementation Rating Have a plan on how you're going to evaluate. We had a two-month trial period, but a six-month average lead cycle time, making it impossible to evaluate on a purely new-business ROI basis within the trial. We applied the model to our prior data, which demonstrated how much time and effort was devoted to accounts that weren't going to close
Read full review Alternatives Considered We pushed Fliptop through to preferred vendor because (at that time):
Fast set up time with zero cost Public appexchange listing (passed salesforce security) Demonstrated best understanding of our requirements Read full review This has a similar issue to RingLead Capture, as it only returns the data that users themselves update, which is often outdated or incorrect. However, RingLead Route does allow lead assignment and tracking in more ways than
LinkedIn Sales Navigator does, which is helpful in visibility of what a full sales team is doing.
Read full review Scalability Hasn’t experienced any issues to doubt reliability
Read full review Return on Investment Before fliptop around 50% of our MQLs were in lower quality accounts, that number has reduced to around 15%. We have identified the key market segments that drove over 50% of our growth last year. Real focus for the marketing teams and intel on where to focus key email and nurture campaigns. Read full review I have just signed a $9M account with the help of this product. I've had to double-check information due to accuracy. More analysis is to be conducted about the team's ROI, as it is early in the process for my company. Read full review ScreenShots ZoomInfo Operations Screenshots