Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eVoice
Score 9.1 out of 10
N/A
For business owners, eVoice is presented as an affordable, reliable and flexible phone system, by J2 Global / Ziff Davis. eVoice now includes services from the former Onebox, which was also a J2 Global brand.N/A
RingEX
Score 7.7 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$19.99
per month
Pricing
eVoiceRingEX
Editions & Modules
No answers on this topic
Essentials (up to 20 users)
$19.99
per user/per month
Standard
$27.99
per user/per month
Premium
$34.99
per user/per month
Ultimate
$49.99
per user/per month
Offerings
Pricing Offerings
eVoiceRingEX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
eVoiceRingEX
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
eVoiceRingEX
Call Management
Comparison of Call Management features of Product A and Product B
eVoice
8.8
1 Ratings
4% above category average
RingEX
8.2
142 Ratings
3% below category average
Answering rules9.01 Ratings8.0129 Ratings
Call recording9.01 Ratings8.5121 Ratings
Call park8.01 Ratings8.1103 Ratings
Call screening9.01 Ratings8.4112 Ratings
Message alerts9.01 Ratings8.1133 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
eVoice
8.8
1 Ratings
6% above category average
RingEX
7.8
124 Ratings
6% below category average
Video conferencing9.01 Ratings7.394 Ratings
Audio conferencing9.01 Ratings8.3108 Ratings
Video screen sharing8.01 Ratings7.665 Ratings
Instant messaging9.01 Ratings8.177 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
eVoice
9.0
1 Ratings
8% above category average
RingEX
8.7
122 Ratings
5% above category average
Mobile app for iOS9.01 Ratings8.5107 Ratings
Mobile app for Android9.01 Ratings8.889 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
eVoice
-
Ratings
RingEX
7.9
133 Ratings
4% below category average
Hosted PBX00 Ratings7.474 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.1101 Ratings
User templates00 Ratings7.491 Ratings
Call reports00 Ratings7.8119 Ratings
Directory of employee names00 Ratings8.7118 Ratings
Best Alternatives
eVoiceRingEX
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eVoiceRingEX
Likelihood to Recommend
9.0
(2 ratings)
7.8
(151 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(15 ratings)
Usability
-
(0 ratings)
8.3
(11 ratings)
Availability
-
(0 ratings)
7.9
(81 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
4.7
(27 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.8
(5 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.0
(1 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
eVoiceRingEX
Likelihood to Recommend
Ziff Davis Inc
If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Read full review
RingCentral
The reporting part is essential in our line of business, we must measure everything and report it, which is why it is one of its main strengths. They are fast and adapt to the needs, also the ease of being very easy to use, which entails relatively short training for new agents who would use this platform.
Read full review
Pros
Ziff Davis Inc
  • Low Pricing.
  • Ease of use.
  • Professional voicemail.
Read full review
RingCentral
  • VOIP calling - call quality is excellent and has replaced our traditional landline phones
  • Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
  • Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
Read full review
Cons
Ziff Davis Inc
  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Read full review
RingCentral
  • Pricing for SMB space is high compared to other solutions
  • Still lagging behind 8x8 with desk phone support and integrations
  • UI for managing Limited Extensions is significantly more cumbersome than user extensions
  • Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
  • No licensing option for Common Area Phones with routing features
Read full review
Likelihood to Renew
Ziff Davis Inc
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review
Usability
Ziff Davis Inc
No answers on this topic
RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
Read full review
Reliability and Availability
Ziff Davis Inc
No answers on this topic
RingCentral
The self-service ticketing system and SR creation is extremely simple and intuitive to use. The online University resource is invaluable - we often find a resolution to our query through existing KBs, thus negating the need to even raise a new support request. On the occasions we have raised a new SR, the support staff are incredibly helpful and knowledgeable. The response times are some of the best I've ever experienced.
Read full review
Performance
Ziff Davis Inc
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
Read full review
Support Rating
Ziff Davis Inc
No answers on this topic
RingCentral
I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.
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In-Person Training
Ziff Davis Inc
No answers on this topic
RingCentral
I really didn't know all the capabilities
Read full review
Implementation Rating
Ziff Davis Inc
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
Ziff Davis Inc
I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
Read full review
RingCentral
RingEX provided a more cost effective and complete solution than the competitors we evaluated. Reliability and call quality was of paramount concern for us. RingEX provided a higher level of reliability than many of the
competitors we evaluated.

The completeness of their product offering was also unrivaled. Other competitors offered similar features but they nickel and dimed their customers and licensing became very difficult. The MVP licensing plan was simple to understand and implement.
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Contract Terms and Pricing Model
Ziff Davis Inc
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
Read full review
Scalability
Ziff Davis Inc
No answers on this topic
RingCentral
There is a browser version which allows the product to be used by almost anyone.
Read full review
Return on Investment
Ziff Davis Inc
  • Value for money.
  • Great option regarding ROI.
  • It creates a better way to connect.
Read full review
RingCentral
  • Better connectivity and communication with team messaging.
  • Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
  • Better privacy for my team by not having to share their mobile numbers as users within RingEX.
  • Easier onboarding of new teammates as new users in RingEX.
Read full review
ScreenShots