Likelihood to Recommend
We have a small company with very simple needs. This software meets those needs, but it looks like it is capable of doing so much more than what we use it for. I typically use only a few screens and a few reports. It is very well suited for our needs, but I don't know the full functionality of the system due to our limited needs.
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Time and attendence specialist was very gracious, when we had to delay onboarding and going live. Specialist agreed to several zoom trainings to accomodate other staff to be trained. Reports are confusing and have to search through them to find what I'm looking for. Have to have exact wording in order to find reports
Read full review Pros Payroll management Provides accurate employees' reports Helps us in tracking payroll taxes Read full review Great reports; My favorites are the Cash requirements and Payroll Journal Managing submission and payment of Federal and state taxes Great support from their call center and having an assigned payroll specialist Paychex Flex is a wonderful online application to enter payroll, maintain staff information Providing direct deposit for payroll Reasonable fees and willingness to work on prices for services Read full review Cons One problem it has is if you try to cut multiple checks for a person (sometimes) it creates an error which requires assistance from the processor to get it straightened out. You need to pay close attention when reviewing prior to submitting. Sometimes if you think you saved something it might not have saved it and if you don't catch it before you submit, it requires assistance to get corrected up to and including voiding a check and re-issuing. In my opinion, it's somewhat expensive. I have been looking at other providers who would use a different system, and they seem to be significantly cheaper. That may not be a direct correlation to the software but to the provider. I don't know if it is capable of allowing a user to create new reports, but if it doesn't, that would be something to consider as a missing functionality. I haven't found an area that allows for tracking pay increases. We simply overwrite a persons rate of pay when we give a raise, so there is no tracking of the date a raise was given or a comparison showing what they made prior to or when the last raise was given. (That I am aware of). Read full review Regular login issues Employees not being able to see pay stubs or tax documents Employees who call for help and speak with an "agent" rarely have something resolved Effective date within Paychex Flex doesn't work quite like you'd think. We've been told we need to modify our procedures so the system doesn't get confused. Despite having COBRA services turned off for years now, the system still isn't turned off. Our AM isn't able to facilitate getting this corrected so we stop receiving notifications. Read full review Likelihood to Renew
Evolution is provided by our current third party payroll processor. We are currently considering changing processors, because of increased prices and competition is priced significantly lower.
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Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
Read full review Usability
I would like to have better training on the reports and other options that I don't use regularly. It feels like they don't contact me enough to ask how things are going or if there are areas I would like help with. I'm sure there are many more functions that I am not currently using. I have found some of them on my own but, when I call with a question, they usually refer to someone that specializes in that area of Paychex. Wish there were more options to talk to one or two people for most of my needs.
Read full review Reliability and Availability
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Read full review Performance
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Read full review Support Rating
Paychex support representatives were overall friendly and tried to be helpful. Actually, many times the general support department were the ones who corrected issues caused by my PEO "specialists". For quick issues related to payroll and such, calling support was typically a good experience. There were times where the thing I needed to call about should have been something that could easily have been done independently without support, but often that wasn't the case as the software is very complex and a bit cumbersome.
Read full review In-Person Training
We did online training only
Read full review Online Training
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Read full review Implementation Rating
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Read full review Alternatives Considered
The ease of integration of Evolution Payroll with other essential platforms makes it a reliable and unique software for us. This software also distinguishes itself from others because it is easy to use and affordable. It has high-quality features that work very well for us when it comes to payroll management.
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I have used both
ADP Workforce Now
and ADP Run for smaller companies. ADP is a great program and does what it does well but it does not compare to Paychex Flex. When I call Paychex Flex, I'm routed to my account representative immediately. If my rep isn't available, I'm transferred to another person immediately. ADP lacks in that area; if you need something from them, you'll be on hold for hours. Paychex Flex also is very employee-friendly which is another area where ADP could improve. Lastly is the cost. Cost is a huge thing for a company of our size. Paychex Flex isn't cheap but it's worth every penny and you get more for your dollar.
Read full review Scalability
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Read full review Return on Investment Accuracy is one amazing thing I love about Evolution Payroll. It collects data from other systems to make payroll management excellent It is affordable and reliable Read full review Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting. The payroll journals are very easy to read and make cash management a very simple process. Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks. Read full review ScreenShots