Evolve IP Unified Communications vs. Freshdesk
Evolve IP Unified Communications vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Evolve IP Unified Communications | N/A | Evolve IP is a cloud-based business phone system that has integrations with third-party applications such as Google, Salesforce, and Zendesk. It includes features such as call forwarding, call park, voicemail, caller ID, group directory, audio conferencing, and inbound fax messaging. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Evolve IP Unified Communications | Freshdesk | |
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Ask people about this product | See helpful people who have experience with this product | |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Evolve IP Unified Communications | Freshdesk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Evolve IP Unified Communications | Freshdesk | |
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Likelihood to Recommend | 1.0 (4 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | 1.0 (1 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
Evolve IP Unified Communications | Freshdesk | |
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Likelihood to Recommend | Evolve IP | Freshworks Inc |
Pros | Evolve IP | Freshworks Inc |
Cons | Evolve IP | Freshworks Inc |
Likelihood to Renew | Evolve IP No answers on this topic | Freshworks Inc |
Usability | Evolve IP No answers on this topic | Freshworks Inc |
Reliability and Availability | Evolve IP No answers on this topic | Freshworks Inc |
Performance | Evolve IP No answers on this topic | Freshworks Inc |
Support Rating | Evolve IP | Freshworks Inc |
In-Person Training | Evolve IP No answers on this topic | Freshworks Inc |
Online Training | Evolve IP No answers on this topic | Freshworks Inc |
Implementation Rating | Evolve IP No answers on this topic | Freshworks Inc |
Alternatives Considered | Evolve IP | Freshworks Inc |
Contract Terms and Pricing Model | Evolve IP No answers on this topic | Freshworks Inc |
Scalability | Evolve IP No answers on this topic | Freshworks Inc |
Return on Investment | Evolve IP | Freshworks Inc |
ScreenShots |